Emily Hayes
Seattle
Summary
Highly organized and hardworking Account Manager with 7 years of experience driving sales force expansion and performance excellence and 2 years of Marketing Project Management. Demonstrated talent for boosting client satisfaction and retention by maintaining excellent customer service. Committed to generating profits by maximizing team efficiency and product knowledge, and boosting team collaboration.
Overview
9
9
years of professional experience
Work History
Account Coordinator
Leaderpromos
10.2024 - Current
- Dedicated to T-Mobile account in charge of managing $3.5m in sales per year
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Assisted in developing and implementing successful marketing strategies to increase client revenue.
Account Executive
Andrews Promotional Group
04.2023 - 04.2024
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
Inside Account Manager
Andrew's Promotional Group
03.2021 - 04.2023
- Managed a variety of clients, mostly in the healthcare, construction, manufacturing, and auto dealership space, processing approximately $1.5M in sales since April 2021
- Preparing marketing decks, virtual mock ups, and managing 15-20 company merchandise stores.
- Boosted sales revenue by implementing effective account management strategies and identifying cross-selling opportunities.
Marketing Coordinator
National Purchasing Partners
06.2019 - 03.2021
- Managed over 100 projects, collaborating with cross-functional teams to prioritize workflow and streamline processes
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Increased customer engagement through the creation of compelling social media content and strategies.
Account Coordinator
Gifts By Design Inc.
10.2017 - 06.2019
- Specialized in product order management from ideation to completion for a majority of Microsoft clients, ranging from a few thousand dollars to over $200k
- Managed over 40 accounts from local businesses to Fortune 500 companies
- Researched and target new clients
- Worked with clients and vendors to resolve issues
- Coordinated with vendors domestic and international to ensure timely delivery of projects.
Sales Support / Senior Sales Support
Sunrise Identity Inc.
05.2016 - 08.2017
- Managed a high volume of projects to support deadline-driven customer activities for Microsoft
- Negotiated pricing and mitigate issues related to product delivery and quality
- Monitored subcontractor performance to ensure they are meeting contractual agreements
- Optimized execution of the supply chain by coordinating with account managers, tracking orders, and executing follow-up contact.
- Engaged with and assisted Sunrise's Microsoft clients throughout the process and provide more strategic support to the sales team
- Mentored and assist with training of new Sales Support Specialists.
Senior Sales Support Specialist
Sunrise Identity Inc.
06.2017 - 08.2017
- Engaged with and assisted Sunrise's Microsoft clients throughout the process and provide more strategic support to the sales team
- Mentored and assist with training of new Sales Support Specialists.
Education
Bachelor Of Arts In Communications: Advertising -
Washington State University
Pullman, WA01.2015
Skills
- Commonsku
- Project Management
- Hootsuite
- InMotion
- Vendor Management
- Content creation
- Lead Generation
- Customer Relationship Management
Websites
Timeline
Account Coordinator
Leaderpromos
10.2024 - Current
Account Executive
Andrews Promotional Group
04.2023 - 04.2024
Inside Account Manager
Andrew's Promotional Group
03.2021 - 04.2023
Marketing Coordinator
National Purchasing Partners
06.2019 - 03.2021
Account Coordinator
Gifts By Design Inc.
10.2017 - 06.2019
Senior Sales Support Specialist
Sunrise Identity Inc.
06.2017 - 08.2017
Sales Support / Senior Sales Support
Sunrise Identity Inc.
05.2016 - 08.2017
Bachelor Of Arts In Communications: Advertising -
Washington State University
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