EMILY CALAMUSA
Selden,USA
Summary
Dynamic and results-driven professional with a proven track record in inventory management and cash handling. Expertise in leading teams, optimizing daily operations, and enhancing customer satisfaction through strategic initiatives. Demonstrated success in driving sales growth, effectively resolving customer complaints, and managing staff performance to exceed organizational goals. A strong commitment to delivering exceptional customer service while ensuring operational compliance underpins all efforts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dunkin Donuts
07.2021 - 01.2025
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
Education
Regents Diploma -
Ward Melville High School
07.2020
Certificate of Completion - Cosmetology
The Academy at E.J Milliken Technical Center
06.2020
Certificate of Completion - Medical Administrative Assistants
Coursera
Remote07-2025
Certificate of Completion - Professionalism in Allied Health
Coursera
Remote08-2025
No Degree - Medical Administrative Assistants & Office
Coursera
Remote08-2025
Skills
- Client support
- Proficient in computer operation
- Collaborative team management
- Proficient in task management
- Inventory control
- Product sales expertise
- Cash management
- Collaborative decision-making
- Task prioritization
- Employee training
- Employee shift coordination
- Proficient in assigning tasks
- Strategic goal setting
Certification
- Certificate of Completion in Cosmetology
- Medical Administrative Assistants and the Healthcare Team
- Professionalism in Allied Health
Timeline
Assistant Manager
Dunkin Donuts
07.2021 - 01.2025
Certificate of Completion - Cosmetology
The Academy at E.J Milliken Technical Center
Regents Diploma -
Ward Melville High School
Certificate of Completion - Medical Administrative Assistants
Coursera
Certificate of Completion - Professionalism in Allied Health
Coursera
No Degree - Medical Administrative Assistants & Office
Coursera
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