Emily Campana

Reference Larry 8563366260

• Increased customer retention through exceptional communication skills and building rapport with clients.
• Streamlined appointment scheduling by implementing an efficient booking system, reducing wait times for customers.
• Mentored junior barbers in advanced cutting techniques and styling methods, improving overall team performance.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

· Enhanced client satisfaction by providing precise and trendy haircuts tailored to individual preferences.

· Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

· Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
• Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
• Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
• Increased order accuracy by meticulously following picking lists and double-checking packed items.

· Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

· Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.