Emily Campbell
Lacey,WA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Also more than willing to cross train in any area that needs help.
Overview
8
8
years of professional experience
Work History
Recreation Assistant
Joint Base Lewis McChord MWR
Joint Base Lewis McChord, WA
08.2022 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Answered customer questions to maintain high satisfaction levels.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Resolved customers' complaints regarding products or services.
- Processed rentals and collected associated payments.
- Informed regular customers of new products or services and price changes.
- Drafted contracts, explained terms to customers and acquired signatures.
Clerk
Fort Campbell MWR
Fort Campbell, KY
03.2021 - 07.2022
- Answering phone calls and e-mails
- Check availability of equipment and make reservations with cash or card payments.
- Transported cash deposits to bank at close of business
- Experience in a fast-paced worked environment
- Scan rental agreements to customer's account in Retrac
- Communicating with customers about any unexpected problems to resolve in a timely manner
- Running Daily activity report and credit card reports
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Food and Beverage Attendant
Fort Campbell MWR
Fort Campbell North, KY
02.2020 - 03.2021
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided exceptional service that reflected restaurant standards and core values.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Set up dining rooms for events and parties.
- Serving food, and also bartending
- Running POS system and taking payment and giving accurate change.
Server
Chili's Bar and Grill
Mililani Town, HI
04.2018 - 02.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Resolved customer concerns with friendly and knowledgeable service.
Waitress Trainer
Texas Roadhouse
Anderson, IN
06.2016 - 03.2018
- Trained new employees on service standards and menu items to improve onboarding processes.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Collected money for end of shift close out for nightly sales from other staff for management.
- Worked directly with servers for more than 5 shifts during training process.
Education
High School Diploma -
Anderson High School
2016
Skills
- Problem resolution
- Microsoft Office
- 4 years of Retrac experience
- Organizational skills
- Customer satisfaction
- Billing and invoicing
- Computer Proficiency
- Staff Training
- Equipment Setup
- Friendly, Positive Attitude
- Time Management
Timeline
Recreation Assistant
Joint Base Lewis McChord MWR
08.2022 - Current
Clerk
Fort Campbell MWR
03.2021 - 07.2022
Food and Beverage Attendant
Fort Campbell MWR
02.2020 - 03.2021
Server
Chili's Bar and Grill
04.2018 - 02.2019
Waitress Trainer
Texas Roadhouse
06.2016 - 03.2018
High School Diploma -
Anderson High School
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