Emily Cano Benavides
Islandia,NY
Summary
Experienced medical office professional with a strong background in optimizing office operations. Demonstrated ability to create a welcoming environment for patients while efficiently addressing their needs. Proficient in operating office equipment and utilizing job-related software to enhance productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pre Visit Planner
Stony Brook Community Medical
Commack, NY
04.2025 - Current
- Implemented process improvements to boost operational efficiency.
- Identified potential project risks and developed effective strategies.
- Assisted in formulating strategic plans for long-term initiatives while managing daily tasks.
- Coordinated interdepartmental meetings to review project updates and statuses.
Practice Support Associate
Catholic Health Services
07.2023 - 04.2025
- Company Overview: Ambulatory and Urgent Care at Centereach
- Managed tasks for the physician(s) in a multi-specialty setting.
- Executed patient care duties within a team-based care and integrative health setting.
- Proficient in all skills necessary to deliver exceptional patient care.
- Conducted front office responsibilities such as greeting patients, answering phones, scheduling appointments, and verifying insurance coverage.
- Demonstrated expertise in handling insurance-related issues impacting patient care.
- Capable of multitasking and thriving in a fast-paced environment.
- Managed and assisted with practice-associated projects.
- Facilitated effective communication among team members.
- Monitored patient wait times and communicated delays to patients and families.
- Oversaw front-end dashboard and performance metrics.
- Actively participated in improving front-end workflow and enhancing patient experience.
- Handled prior authorizations and referrals for the facility.
- Ambulatory and Urgent Care at Centereach
Clerk 1
Catholic Health Services
Babylon
07.2021 - 07.2023
- Company Overview: GSH Pediatrics Specialty Care Center
- Provided quality clerical support through data entry, document management, email correspondence.
- Interacted with patients by phone, email, or in-person to provide information.
- Maintained filing system and organized patient documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled procedures and appointments.
- GSH Pediatrics Specialty Care Center
Medical Assistant
Personal Woman's Care
Smithtown
12.2020 - 07.2021
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physical examinations.
Education
High School Diploma -
West Islip Senior High School
West Islip, NY06.2020
Skills
- Knowledge of insurances
- CPT codes
- ICD codes
- Medical terminology
- Clinical Support
- Ability to work under pressure
- Time management
- Epic Systems (Epic care, cadence, radiant)
- Merge PACS
- HIPAA
- Insurance verification
- Electronic health records
- Patient care
- Workflow optimization
- Patient interaction
Certification
BLS
References
References upon request
Languages
- Fluent in English
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Pre Visit Planner
Stony Brook Community Medical
04.2025 - Current
Practice Support Associate
Catholic Health Services
07.2023 - 04.2025
Clerk 1
Catholic Health Services
07.2021 - 07.2023
Medical Assistant
Personal Woman's Care
12.2020 - 07.2021
High School Diploma -
West Islip Senior High School
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