Emily Canuteson
Kinderhook,NY
Summary
A customer service professional with a proven track record of delivering exceptional hospitality in fast-paced restaurant environments. Expertise in maintaining a welcoming atmosphere and efficiently managing tables to facilitate seamless operations. Recognized for strong teamwork abilities and adaptability to evolving demands, consistently prioritizing customer satisfaction and operational efficiency. Additionally experienced in providing compassionate care to individuals, leveraging interpersonal skills and empathy to enhance client connections while effectively managing medication schedules and collaborating with healthcare providers to ensure comprehensive care plans.
Overview
8
8
years of professional experience
Work History
Waitress
Four Brothers Pizza & Restaurant
Valatie, NY
05.2018 - Current
- Delivered exceptional customer service by attentively responding to guest inquiries and requests.
- Use POS system to process cash, credit, debit, and gift card payments
- Memorize daily specials, seasonal cocktail list, and regular menu to quickly address customer questions and advise on possible allergens and substitutions
- Trained new waitstaff on menu items, restaurant policies, and customer service best practices.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Caregiver
Home Health Aid
Kinderhook, NY
08.2022 - Current
- Plan and organize a variety of entertainment activities designed to stimulate the brain and memory for a resident with dementia
- Provide empathetic care to elderly patients, including activities of daily living, bathing, grooming, and transport to doctor's appointments
- Build positive relationships with patients and utilize conflict resolution techniques to calm elderly clients suffering from dementia
- Prepare meals for seniors using specific dietary requirements formulated by doctors
- Administered medications and monitored health status, ensuring compliance with care plans and safety protocols
Education
High School Diploma -
Ichabod Crane Central School District
Valatie, NY06-2018
Associates of Science Degree - undefined
Columbia Greene Community College
Hudson, NY12-2020
Medical Billing & Coding Diploma - undefined
Bryant and Stratton College
Buffalo, NY06-2024
Skills
- Communication
- Customer Service
- Time Management
- Billing & Invoicing
- Critical thinking and problem solving
- Respectful and compassionate
Timeline
Caregiver
Home Health Aid
08.2022 - Current
Waitress
Four Brothers Pizza & Restaurant
05.2018 - Current
Associates of Science Degree - undefined
Columbia Greene Community College
Medical Billing & Coding Diploma - undefined
Bryant and Stratton College
High School Diploma -
Ichabod Crane Central School District
RELEVANT COURSES:
- Electronic Health Records
- Healthcare Terminology
- Intro to Medical Office Support & Services
- Anatomy & Physiology