Emily Cardona
Hempstead,NY
Summary
Proven leader and effective Crew Trainer at McDonald's, specializing in elevating customer service standards and enhancing team performance through comprehensive employee training. Excelled in cash handling and active listening, significantly improving service efficiency and team cohesion. Demonstrated expertise in POS systems and equipment maintenance, ensuring operational excellence.
Overview
3
3
years of professional experience
Work History
Crew Trainer
Mcdonalds
05.2021 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
Education
High School Diploma -
The Academy Charter High School
Hempstead, NY06.2023
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Active Listening
- Cleaning and sanitation
- POS Systems
- Equipment Maintenance
Languages
Spanish
Native or Bilingual
Timeline
Crew Trainer
Mcdonalds
05.2021 - Current
High School Diploma -
The Academy Charter High School
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