Emily Carlson
Woodbridge,NJ
Summary
- Exceptional verbal, written and interpersonal communication skills.
- Self-motivated, multi-task proficient, customer service and dedicated with work ethic.
- Organization and time management
- Proficient in Microsoft office applications, Excel, Word, Outlook, Powerpoint
- Plan & execute multiple different marketing strategies
Overview
5
5
years of professional experience
1
1
Certification
Work History
Research Assistant
Allicance and Suicide Prevention Lab
10.2022 - Current
- Transcribe audios files in order to prepare to easily extract data
- Conduct literature reviews for research
- Coding qualitative data
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
Help Desk
Mail Center
10.2021 - Current
- Ensure packages are delivered to the recipient
- Managed all incoming calls and mail in the front office
- Delivered emergency 24-hour on-call service for tenants for lockouts
- Deal with resident complaints, concerns, and requests to ensure resident satisfaction
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
University of South Florida Housing
05.2021 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
Head Coach
Plantation Youth Soccer
08.2022 - 11.2022
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Increased overall team proficiency by using educational drills and activities.
- Promoted good sportsmanship with competing teams on- and off-field.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Plan and supervise games, practices, and events.
Cashier
Wegmans
12.2018 - 05.2021
- Ensured that customers had a pleasant experience shopping with us
- Assisting with any additional needs they had Front End Management Team
NOVL Representative
Little Brown Reader
09.2018 - 12.2018
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Education
Woodbridge High School
Woodbridge, NJBachelor of Arts - Psychology
University of South Florida
Tampa, FL05.2024
Skills
- Multitasking and Organization
- Time Management
- Typing
- Customer Service
- Recruiting
- Microsoft Outlook
- Event Planning
- Functional in sign language
Certification
CITI Biomedical Responsible Conduct of Research
CITI Humanities Responsible Conduct of Research
CITI Physical Science Responsible Conduct of Research
CITI Social / Behavioral Investigators and key Personnel
CITI Social and Behavioral Responsible Conduct of Research
Timeline
Research Assistant
Allicance and Suicide Prevention Lab
10.2022 - Current
Head Coach
Plantation Youth Soccer
08.2022 - 11.2022
Help Desk
Mail Center
10.2021 - Current
University of South Florida Housing
05.2021 - Current
Cashier
Wegmans
12.2018 - 05.2021
NOVL Representative
Little Brown Reader
09.2018 - 12.2018
Woodbridge High School
Bachelor of Arts - Psychology
University of South Florida
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