Summary
Overview
Work History
Education
Skills
Timeline
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Emily Carlson

Emily Carlson

Fergus Falls,MN

Summary

Motivated and Versatile Professional Excited to Embrace Fresh Challenges. Demonstrates Strong Work Ethic, Adaptability, and Exceptional Interpersonal Skills. Proven Ability to Excel Independently and Rapidly Acquire New Skills.

Overview

11
11
years of professional experience

Work History

Consumer Contact Center Utility Representative

- Jostens
Remote, MN
07.2022 - 01.2024
  • Efficiently addressed daily inquiries within prescribed timeframes to meet stringent deadlines.
  • Organized and prioritized information for data entry, enhancing operational efficiency.
  • Maintained updated records by inputting Sales Representatives' data into spreadsheets and the company database, facilitating swift access to critical client information.
  • Sustained focus over extended periods to ensure precise and expedient task completion.
  • Offered flexible support for data entry initiatives across departments, seamlessly transitioning between projects as needed.

Logistics Specialist

- Amazon
Fergus Falls, MN
03.2020 - 07.2022
  • Prioritized punctuality and resolved any issues promptly, contributing to a reputation for outstanding customer service.
  • Utilized map programs and GPS systems to navigate routes efficiently, ensuring on-time deliveries.
  • Demonstrated adherence to product handling standards while managing merchandise and food items.
  • Maintained compliance with traffic laws and transportation procedures to ensure safe and lawful delivery operations.
  • Conducted thorough reviews of orders pre and post-delivery, ensuring accuracy, proper charges, and customer satisfaction.

Administrative Specialist

- Morning Son Christian School
Fergus Falls, MN
01.2019 - 03.2020
  • Warmly greeted visitors and efficiently directed them to appropriate locations or personnel, promoting a welcoming environment.
  • Demonstrated proficiency in organizing files, developing spreadsheets, and managing documents, while ensuring the front desk and reception area remained neat and organized.
  • Maintained an orderly filing system for both paper and electronic documents, facilitating easy retrieval and storage.
  • Provided support to students throughout their academic instruction and assignments, contributing to their educational success.
  • Efficiently managed classrooms and coordinated documents for teachers, ensuring smooth daily operations.

Sales Team Leader

- Liveops
Remote, MN
03.2015 - 03.2020
  • Managed customer orders and inquiries via phone and live chat, delivering exceptional service and accurate information on products and promotions.
  • Maintained a comprehensive understanding of sales strategies and promotions to effectively address customer queries and drive sales.
  • Innovated and implemented personalized sales techniques to effectively upsell services and products to both new and existing clients.
  • Provided leadership and guidance to peers, ensuring alignment with company initiatives and surpassing established sales goals.
  • Actively contributed to the success of the team while maintaining a positive and collaborative work environment.

Sales Consultant

- Sprint
Fergus Falls, MN
01.2013 - 03.2015
  • Engaged prospects with persuasive communication skills and in-depth knowledge of product offerings, effectively addressing inquiries and converting leads into sales.
  • Educated customers on available products and services, providing tailored solutions to meet their specific needs and preferences.
  • Played an integral role in team efforts by consistently achieving and surpassing daily sales goals, contributing to the overall success of the sales team.
  • Demonstrated proficiency in cross-selling additional products and services to purchasing customers, maximizing revenue opportunities and enhancing customer satisfaction.
  • Actively participated in ongoing training and development programs to stay updated on product enhancements and sales techniques, ensuring continuous improvement and success in the role.

Education

High School Diploma -

Twin Oaks School
Fergus Falls, MN
05.2012

Skills

  • Adaptability
  • Teamwork and Leadership
  • Efficiency
  • Customer Service Excellence
  • Sales and Upselling
  • Attention to Detail
  • Technical Proficiency
  • Critical Thinking
  • Organizational Skills
  • Problem Solving
  • Friendly, Positive Attitude

Timeline

Consumer Contact Center Utility Representative

- Jostens
07.2022 - 01.2024

Logistics Specialist

- Amazon
03.2020 - 07.2022

Administrative Specialist

- Morning Son Christian School
01.2019 - 03.2020

Sales Team Leader

- Liveops
03.2015 - 03.2020

Sales Consultant

- Sprint
01.2013 - 03.2015

High School Diploma -

Twin Oaks School

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Emily Carlson