Emily Carlson
Thomaston,CT
Summary
Dynamic and versatile professional of 10+ years of experience with a rich background spanning housekeeping, illustration, sorting, and food safety leadership at notable employers like Hannaford Bros. Co and Amazon.com, Inc. Excels in project management and customer service, driving operational excellence and innovation. Proven adeptness in digital tools and high-stress tolerance, consistently achieving client satisfaction and team efficiency.
Overview
8
8
years of professional experience
Work History
Housekeeper
DomesticAide
06.2023 - Current
- Maintain consistency and attention to detail with every assignment from 2-3 buildings per-day and 2-6 hours per assignment.
- Work independently or in teams, and capable of mentoring new hires on assignment.
- Maintain clean and comfortable environments in commercial and personal buildings by vacuuming, cleaning surfaces, and dusting.
- Changed bed linens and collected soiled linens for cleaning.
- Engage with clientele on room requirements and amenities to promote overall satisfaction.
- Provide specialty services for move-in/move-out cleanings, one time assignments, or specialty detailing.
Freelance Illustrator
Self Employed
06.2019 - 07.2024
- Organize meetings with clientele, create invoices, collect payments, and maintain data-entry with Microsoft Excel and Microsoft Word.
- Designed and executed original artwork for various private clients within 30 day deadline.
- Managed creative process from concept to completion for various art projects.
- Applied color theory and lighting techniques in drawings and illustrations to add excitement, focus, and depth.
- Used Clip Studio Paint, Adobe Photoshop, and traditional media: watercolor, alcohol ink, and acrylic paints to create art pieces.
Sortation Associate
Amazon.com, Inc. or Its Affiliates
09.2020 - 02.2022
- Operated conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient while maintaining scan rate of 300 parcels per hour in lanes, and 600 units per hour in high velocity shipment.
- Moved pallets and packing material to designated areas for operational safety.
- Proved successful working under tight deadlines and fast-paced, high stress environment.
Deli & Kitchen Lead
Hannaford Brothers. Co. LLC
02.2017 - 10.2019
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Created and deployed successful strategies to boost performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Serviced minimum of 300 customers per 8 hours of operation while maintaining equipment, daily tasks, and product management.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Education
Bachelor of Arts - Illustration & Fine Art
Maine College of Art
Portland, ME05.2019
Associate of Arts - Visual And Performing Arts
Naugatuck Valley Community College
Waterbury, CT04.2016
Skills
- Project Management
- Customer service-focused
- Complaint resolution
- Excellent oral and written communication
- High Stress Tolerance
- Health and safety compliance
- Self-Starting
- Organized
- Digital Literacy
- Committed
- Adaptable learner
- Microsoft Office Suite
Timeline
Housekeeper
DomesticAide
06.2023 - Current
Sortation Associate
Amazon.com, Inc. or Its Affiliates
09.2020 - 02.2022
Freelance Illustrator
Self Employed
06.2019 - 07.2024
Deli & Kitchen Lead
Hannaford Brothers. Co. LLC
02.2017 - 10.2019
Bachelor of Arts - Illustration & Fine Art
Maine College of Art
Associate of Arts - Visual And Performing Arts
Naugatuck Valley Community College
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