Emily Carper
Franklinton,NC
Summary
Proven Hospitality Manager at Sheetz, adept in fostering a culture of teamwork and excellence, enhancing guest satisfaction. Skilled in employee scheduling and staff development. My leadership experience ensures operational efficiency and adherence to company established best practices, driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Hospitality Manager
Sheetz
01.2022 - Current
- Actively committed to managing and promoting the company's "TCF" vision on an operational level by promoting the company's 4 pillars of TCF: Accuracy, Speed, Cleanliness, and Friendliness.
- Promoted a positive work environment and store culture by fostering teamwork among employees across shifts, and modeling characteristics of "Sheetz DNA".
- Created schedules based on available hours and employee availability to maximize productivity without compromising on service quality.
- Analyzed customer feedback to identify areas for improvement.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Reduced costs through effective inventory management and ordering.
- Upheld brand reputation through adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
- Hired and trained new employees in accordance with operations curriculum.
Sales Associate
Sheetz
05.2018 - 01.2022
Education
High School Diploma -
Franklinton High School
Franklinton, NC2013
Skills
Employee Scheduling
Staff Training and Development
Health and Safety Compliance
Food Safety Regulations
Hospitality Best Practices
Timeline
Hospitality Manager
Sheetz
01.2022 - Current
Sales Associate
Sheetz
05.2018 - 01.2022
High School Diploma -
Franklinton High School
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