Ricardo Justiniano
Alexandria,VA
Summary
Dynamic Hospitality Manager with a proven track record at Uncle Julio's, enhancing customer satisfaction through effective staff training and implementing a new reservation system that reduced wait times by 70%. Skilled in labor cost control and team leadership, fostering a motivated workforce to deliver exceptional guest experiences.
In this new era of the restaurant industry, change is not an option, it is a requirement.Overview
2
2
years of professional experience
Work History
Hospitality Manager
Uncle Julios
2024.10 - Current
- Supervised daily operations for a 400-seat restaurant with an average of 500 covers per day.
- Increased customer satisfaction through improved service training.
- Managed a team of +30staff, including servers, hosts, and support roles.
- Controlled food cost and implemented a new structure for labor efficiency.
- Implemented new reservation system, reducing wait times by 70%.
- Oversaw inventory and ordering, minimizing waste and shortages.
- Lead and supervise restaurant staff, including hiring, training, scheduling, and performance management.
- Work closely with the kitchen and bar staff to ensure seamless service and communication.
- Handle cash management, POS operations, and end-of-day reports.
Server
Uncle Julio's Rio Grande Cafe
2024.01 - 2024.10
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Restaurant Manager
Los Tios Grill
2023.08 - 2024.01
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
Server
Los Tios Grill
2023.02 - 2023.08
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor Of Agriculture - Agronomy
UEB
Santa Cruz, Bolivia11.2017
Skills
- Employee scheduling
- Staff training and development
- Health and safety compliance
- Labor cost control
- Reservation systems
- Recruitment and hiring
- Food and beverage operations
- Teamwork and leadership
- Guest Relations & Complaint
- ResolutionUpselling & Customer Retention
- Staff Recruitment & Onboarding
- Employee Training & Development
- Team Motivation & Engagement
- Performance Evaluation & Coaching
- Delegation & Workflow Optimization
- Problem-Solving Under Pressure
Timeline
Hospitality Manager
Uncle Julios
2024.10 - Current
Server
Uncle Julio's Rio Grande Cafe
2024.01 - 2024.10
Restaurant Manager
Los Tios Grill
2023.08 - 2024.01
Server
Los Tios Grill
2023.02 - 2023.08
Bachelor Of Agriculture - Agronomy
UEB