Emily Carter
Anaheim,CA
Summary
Proven Esthetician and customer service expert with a track record of enhancing customer satisfaction at Burke Williams Spa. Excelled in developing customized facial treatments and fostering repeat business through exceptional interpersonal skills and deep knowledge in skin analysis. Skilled in sanitation and sterilization, ensuring a safe and welcoming environment for all clients.
Overview
8
8
years of professional experience
Work History
Esthetician
Burke Williams Spa
06.2023 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Provided clients with knowledge of all services being provided.
- Advised clients on proper home-care regimens.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Created repeat business by developing long-term relationships with regular customers.
Front Desk Agent
Burke Williams Spa
11.2020 - 05.2023
- Took reservations over phone, in person, and via computer for guests.
- Greeted guests pleasantly, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests needs at our busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
Print and Ship Associate
FedEx Office
08.2017 - 03.2020
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate of Arts - Esthetician
Advance Beauty College
Garden Grove, CA10-2020
High School Diploma -
Santa Fe Highschool
Santa Fe Springs, CA06-2012
Skills
- Communication skills
- Punctual
- Customer Service
- Retail sales
- Sanitation and sterilization
- Skin Analysis
Timeline
Esthetician
Burke Williams Spa
06.2023 - Current
Front Desk Agent
Burke Williams Spa
11.2020 - 05.2023
Print and Ship Associate
FedEx Office
08.2017 - 03.2020
Associate of Arts - Esthetician
Advance Beauty College
High School Diploma -
Santa Fe Highschool
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