- Aerial Arts
- Robotics
- Sustainable Tech Innovations
- Gardening
Emily Carter
Provo
Summary
Dynamic and innovative professional dedicated to continuous learning and development, with a strong focus on cloud server infrastructure management and website security. Expertise in ensuring reliable and efficient operations demonstrated through successful project leadership from inception to completion. A proven track record of contributing to organizational growth reflects a commitment to excellence and strategic problem-solving. Passion for leveraging technology to drive improvements and enhance overall performance is evident in every endeavor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Systems Administrator
Gargle Dental Marketing
06.2024 - Current
- Support and maintain internal platforms and web infrastructure, collaborating with developers to ensure reliable application deployment.
- Manage and monitor 150+ web servers, troubleshooting performance, availability, and configuration issues.
- Implement security best practices across systems, including access controls and configuration hardening.
- Develop and refine internal scripts and processes to automate routine tasks and improve platform reliability.
- Assist in improving platform workflows to enhance usability, security, and system consistency.
Vehicle Support
Tesla
07.2023 - 06.2024
- Provided technical support for vehicle features and the Tesla mobile app across multiple platforms.
- Diagnosed and resolved software and configuration issues, escalating complex cases when needed.
- Triaged technical calls to minimize service center transfers and improve first-contact resolution.
- Collaborated with the UI team to test and validate updates to proprietary vehicle support software.
- Mentored new hires and supported team members during live customer interactions.
K–8 STEM Specialist | Computer Science Instructor
Walden School of Liberal Arts
08.2020 - 05.2023
- Delivered standards-aligned STEM and computer science instruction for K–8 students.
- Taught programming fundamentals using JavaScript, HTML/CSS, p5.js, and block-based platforms.
- Designed Montessori-aligned, project-based curricula incorporating robotics, engineering, and art.
- Created tiered learning objectives to support differentiated instruction.
- Collaborated with educators to adapt lessons to individual student needs.
Education
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT07-2026
Associate of Science - undefined
Utah Valley University
Orem, UT08.2009
Skills
- Strategic infrastructure planning
- System optimization through automation
- System recovery solutions
- ITIL methodology
- Cross-system integration
- Database management
- Malware remediation
Interests
Certification
- IT Infrastructure Library (ITIL4), 2021-12-01
- COMPTIA Project+, 2021-04-01
Timeline
Sr. Systems Administrator
Gargle Dental Marketing
06.2024 - Current
Vehicle Support
Tesla
07.2023 - 06.2024
K–8 STEM Specialist | Computer Science Instructor
Walden School of Liberal Arts
08.2020 - 05.2023
Associate of Science - undefined
Utah Valley University
Bachelor of Science - Software Engineering
Western Governors University