Deidra Baker
Heber City
Summary
VP of Process & People with a flair for creating a tight-knit process, prioritizing a fabulous company culture and empowering all employees to reach their greatest potential. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
VP of Process & People
Gargle, Inc.
03.2022 - Current
- Manage the HR & Process Department
- Hire and manage employees to maximize productivity while training staff on best practices and protocols.
- Cultivate a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Champion change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
- Lead a team to develop and launch new processes, contributing to improved productivity & efficiency.
- Collaborate closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals.
- Introduce process improvements that reduce operational costs while maintaining high-quality standards across all departments.
- Enhance employee engagement and satisfaction through the implementation of comprehensive training programs and performance management systems.
- Cultivate a company-wide culture of innovation and collaboration.
Process Development Specialist
Gargle, Inc.
11.2020 - 03.2022
- Created and managed all SOPs for a start-up digital marketing company.
- Collaborated with stakeholders and product fulfillment teams to implement innovative and efficient processes.
- Audited employee performance and had regular employee 1:1s to set process goals together and improve the efficiency and productivity of the company.
- Served as a liaison between employees and the leadership team to bring their process recommendations to fruition.
- Oversaw business process development projects from start to finish.
Process Development Specialist
DentalMarketing.net
01.2018 - 11.2020
- Identified training needs and developed content while evaluating existing programs.
- Managed all process documentation for a print-marketing company.
- Worked with stakeholders and fulfillment teams to implement innovative and efficient processes.
- Wrote in-depth SOPs for all positions and functions within the company.
- Audited employee performance and had regular employee 1:1s to set process goals together and improve the efficiency and productivity of the company.
- Served as a liaison between employees and the leadership team to bring their process recommendations to fruition.
- Oversaw business process development projects from start to finish.
Client Services Coordinator
DentalMarketing.net
10.2014 - 01.2018
- Managed administrative tasks for a book of business of about 150 clients.
- Provided timely updates on postcard design status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Work with the Client Experience Director to fulfill marketing orders such as direct mail, website and SEO packages, dynamic call tracking, etc.
- Implemented regular follow-ups with clients and their Directors to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
- Provided leadership and training to four additional coordinators and facilitated weekly client services team meetings.
Education
Bachelor of Science - Community Health Services
Utah Valley University
Orem, UT05.2017
Skills
- Process Improvements
- Human Resources Management
- Performance Improvement
- Procedure Implementation
- Leadership
- People and Culture
- Cross-Functional Collaboration
- Operations Management
- Corporate Communications
- Project Management
- Training
Timeline
VP of Process & People
Gargle, Inc.
03.2022 - Current
Process Development Specialist
Gargle, Inc.
11.2020 - 03.2022
Process Development Specialist
DentalMarketing.net
01.2018 - 11.2020
Client Services Coordinator
DentalMarketing.net
10.2014 - 01.2018
Bachelor of Science - Community Health Services
Utah Valley University
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