Lisa Turner Mills

• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Improved company efficiency with the development of key performance indicators and tracking metrics.
• Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Created data models to support decision-making processes.
• Provided technical support for troubleshooting analytics and reporting issues.
• Executive People Operations Subject Matter Expert
• People Expert
• Generated ad-hoc reports to evaluate specific business requirements.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Devised and implemented processes and procedures to streamline operations.
• Created and managed project plans, timelines and budgets.
• Educated staff on organizational mission and goals to help employees achieve success.
• Delivered high-quality work consistently, exceeding performance objectives regularly.
• Provided exceptional service to clients, resulting in increased retention rates and positive feedback.

• Conducted comprehensive quality audits to ensure compliance and enhance operational efficiency across global support functions.
• Monitored ServiceNow workflows, facilitating timely resolutions for HRIS escalations and improving service delivery.
• Collaborated with cross-functional teams to address access, integration, and security issues, leading to a more secure and streamlined process.

• Reduced process error rate with thorough analysis and implementation of corrective measures.
• Contributed to strategic planning efforts by providing insights into industry trends and emerging technologies relevant to our organization''s objectives.
• People Expert
• Subject Matter Expert

• Scheduled production timelines and project milestones to foster quality and client satisfaction.
• Communicated with team members to enforce deadlines and quality standards.
• Managed teams and delegated training and development.
• Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
• Resolved workflow-related issues promptly, minimizing downtime and maintaining project momentum.
• Coordinated with IT department to address technical issues affecting workflow systems or software applications quickly.
• Served as a liaison between management and staff to facilitate smooth flow of information regarding project updates or changes in priorities.
• Optimized resource allocation by analyzing workload data and forecasting future needs accurately.
• Researched and resolved escalated HRIS issues
• Provided teach back to customers and junior associates

• Optimized inventory management, minimizing waste and reducing costs.
• Generated reports detailing findings and recommendations.
• Educated staff on organizational mission and goals to help employees achieve success.
• Assisted stores with annual inventory and shrink goals
• Processed open receiving to align with actual inventory received

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Balanced Club Financials daily/monthly/annually
• Provided daily feedback to leadership on financial standings and sales
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Assisted in recruitment to build team of top performers.
• Gathered, organized and input information into digital database.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Generated reports detailing findings and recommendations.
• Educated staff on organizational mission and goals to help employees achieve success.