Erika Frias

B2B, Series E Startup | Developer-first application monitoring platform

Owned Compliance, Immigration, Support, and Global Mobility

• Optimized workflow processes across multiple People tools including Namely, Lattice, Greenhouse, JIRA, and Notion.
• Enhanced and maintained HRIS data integrity and reporting of people data including pre-hire records, org charts, and personnel files.
• Revamped the automation and frontend user experience of the HR ticketing system and provided Tier 1 support for all employee matters.
• Implemented a global immigration policy, audited immigration compliance, managed 30+ employee cases, and was primary POC for immigration counsel.
• Managed the support program encompassing company intranet, ticketing system, and company newsletters.
• Owned the Global Mobility Program, driving strategy, policy development, and process optimization.
• Ensured adherence to federal, state, and local employment laws and benefit regulations including reporting, audits, unemployment claims, work authorization (I9s / e-verify).
• Facilitated scalability of global onboarding and offboarding programs to enhance operational processes including internal administrative enhancements and optimized new hire experience.

SaaS Recruitment Platform Startup in B2B2C markets
Solely lead PeopleOps function as HR, Recruiter, IT, Office Manager

• Oversaw configuration and upkeep of HR platforms such as Justworks (PEO), Lattice, Lever, Checkr, Kantola, and Calm
• Managed the end-to-end employee lifecycle: recruiting, onboarding, performance management, engagement, and offboarding
• Built the 2022-'23 HR roadmap with quarterly growth driven strategies.
• Implemented a performance culture with biannual performance reviews, Quarterly OKRs, promotion cycle, merit increases, spot bonuses, etc
• Recruited 10 senior staff and 1 executive across Marketing, Sales, R&D, and G&A
• Lead 2 organization re-designs which included employee relations cases, investigations, and PIPs.
• Maintained federal, state, and local compliance including reporting, background checks, security, and harassment trainings
• Built the employee handbook, audited California compliance policies, and implemented 10 new policies including parental leave and vacation policy
• Implemented a comprehensive immigration and mobility program that supported 15 employees
• Coordinated with external vendors for the provision of employee benefits administration, 401k with employer match, leave of absences, wellness, perks, and competitive compensation package

Enhanced workplace culture by executing focused initiatives on Feedback & Recognition, Learning & Development, and DE&I

• Lead management training on unconscious bias, recruitment strategy, cybersecurity, performance management, and career development
• Planned all company meetings, team-building events, and company communications
• Brokered vendor contracts and decreased operational spend by 25%
• Oversaw the management of office functions and renovation for a two-story workspace accommodating over 40 employees.

Supported 2 HRBPs at a Venture Backed, Series D SaaS GovTech startup

• Assisted in employee life cycle programs: new hire orientation, 90-day onboarding plans, performance management, engagement surveys, and offboarding
• Facilitated performance management cycles: biannual performance reviews, goal setting, and 9-box reviews as coaching tools for employee development
• Assisted HRBPs in employee relations cases, investigations, and documentation
• Enforced HRIS data integrity of organization changes & reporting for 550+ staff across 4 countries in ADP
• Lead 10+ immigration cases with a third-party immigration law office
• Scaled Performance Initiatives: PIPs, merit increases and promotions, retention letters, and separation agreements
• Scaled the recognition program including a $300,000 10-year anniversary program
• Coached R&D managers on recruitment strategies, development plans, and performance management
• Designed and implemented a fully remote work environment and initiatives to support employee productivity, engagement, wellness, and virtual meeting culture
• Implemented a scalable mentorship program with 100 employees
• Maintained the company intranet page and employee resource center
• Led manager development via monthly trainings, intranet resources, and monthly newsletters
• Implemented feedback and recognition program, and scaled a $300,000 10-year anniversary program
• Drove DE&I Program: Wellness Programs, Women @ OpenGov, The Fun Committee, Lunch & Learns
• Coached R&D managers on recruitment strategies, development plans, and performance management
• Implemented a COVID policy for a hybrid work model
• Designed and implemented remote work initiatives that supported distributed employees productivity, engagement, wellness, and virtual meeting culture.

• Provided high-level support to CTO and 4 R&D executives including as interim EA to the CFO and CEO (5 months)
• Served as interim PeopleOps Generalist covering pre-onboarding, new hire orientation, offboarding, and HRIS employment data and reporting (6 months)
• Interim R&D business partner for 4 consecutive bi-annual cycles assisting 360 performance reviews, goal setting, 9-box reviews, promotions, engagement surveys, and PIPs
• Drove R&D culture initiatives that increased 10 teams engagement scores between 10-20%
• Implemented career ladders & leveling across Engineering, Product & Design roles
• Solely recruited and scaled a 100+ global offshore team in India, Ukraine and Costa Rica in 9 months
• Drove DE&I initiatives including Wellness, Women @ OpenGov, The Fun Committee, and Lunch & Learns
• Recruited 4 strategic executives and grew R&D team from 35 to 200+ employees
• Executed all company events like Company Kickoffs, Hackathons, Executive team off-sites, and team building
• Administered a 5-year anniversary program and managed 8 summer interns
• Influenced and led stakeholder consensus to drive cross functional initiatives

• Created a scalable onboarding program, designed new hire swag, and led 3-day new hire bootcamps
• Led new recruitment processes for 100+ full-time hires
• Sourced candidates, scheduled interviews, and maintained internal/external job posting across 30+ roles
• Updated company careers page and collected feedback in Lever ATS
• Collaborated with hiring managers to understand talent needs, and reduce the time-to-hire
• Identified gaps in interview process, and recommended proactive changes that improved average time-to-hire
• Designed and managed a 3-month summer internship program and new hire buddy program