Emily Case
San Diego,CA
Summary
Dedicated employee known for punctuality and striving in an environment with good customer service where a positive attitude will make a difference. Ready to learn and contribute to team success. Experienced in handling high-volume customer needs and quickly assessing each customer. Hardworking, great at multitasking, and time management. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Cosmetologist
Third Dimension Salon
Silverdale, WA
03.2013 - 03.2014
- Developed a loyal client base through excellent customer service.
- Managed appointments through scheduling software program.
- Ensured proper sanitation practices were followed at all times.
- Maintained accurate records of customer services provided.
- Maintained cleanliness of salon equipment and tools.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Engaged with customers by providing friendly conversation during services.
- Performed haircuts, coloring, highlighting and styling techniques.
House Cleaner
Simply Cleaning
Silverdale, WA
09.2012 - 02.2013
- Cleaned homes following specific and detailed protocols and requests.
- Interacted pleasantly with clients and guests when performing daily duties.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Receptionist
USA Freestyle Martial Arts
San Diego, CA
10.2011 - 07.2012
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Trade School - Cosmetology
Butte Academy of Beauty Culture
Butte, MT08-2008
High School Diploma -
Whitehall High School
Whitehall, MT05-2006
Skills
- Friendly Communication
- Relationship Building and Management
- Clear Communication
- Sanitation Practices
- Decision-Making
- Cleaning and Sanitization
- Customer Service
- Time Management
- Meticulous and Organized
- Positive and Professional
- Works well in fast paced environments
- Stays on task in busy situations with distractions
- Fast learner
- Great with kids
Timeline
Cosmetologist
Third Dimension Salon
03.2013 - 03.2014
House Cleaner
Simply Cleaning
09.2012 - 02.2013
Receptionist
USA Freestyle Martial Arts
10.2011 - 07.2012
Trade School - Cosmetology
Butte Academy of Beauty Culture
High School Diploma -
Whitehall High School
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