Jamiah D smith
WOODBRIDGE,New Jersey
Summary
Detail Oriented Individual. Has clerk and Customer Service experience who is willing to take on new challenges and adapts easily to new situations. Also has the ability to Multi-task, and has Oral and Written communication skills. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cosmetologist
Self Employed Services
11.2019 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Applied makeup to clients for special occasions to meet requirements.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Developed new techniques to improve appearance of customer and provide different looks.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Shift Leader
Quick Check
04.2014 - Current
- Completed cash transaction;
- Provided customers with answers to questions
- Reconciled cash drawer by proving cash transactions; counting and packaging currency and coins; turning in excess cash and mutilated currency to supervisor
- Preparing Food and Currency Drawers for incoming shift
Debt Collector
Volkswagen Credit
03.2016 - 05.2019
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
Clerk
Warehouse
09.2012 - 05.2013
- Works delinquent accounts by mail/telephone performed Tracer for correct billing addresses and phone numbers
- Tagged/packaged mail
- Responsible for making sure customers are satisfied with their product
Education
Associate of Arts - Psychology
Middlesex County College
Edison, NJ03.2026
Associate of Arts - Cosmetology
Robert Fiance Beauty School
Perth Amboy, NJ08.2017
Skills
- Microsoft Office
- Rebilling customers
- Very concise
- Friendly
- Hardworking
- Friendly Communication
- Social skills
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Hair Styling
- Clear Communication
- Client Consultations
- Sanitation Practices
- Professionalism and Ethics
- Product Knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 90+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
References
- Shane Auguste, Manager, (908)502-1752
- Veronica Harmon, Supervisor, (908)315-6993
Certification
- Braiding License - New Jersey Department of Health or Board of Cosmetology.
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
- Make-up Artist Certification – Various Accredited Makeup Schools.
- Cosmetology License - New Jersey Board of Cosmetology.
- Barbering License - New Jersey Board of Barbering and Cosmetology.
- Esthetician License - New Jersey Board of Cosmetology.
Languages
English
Full Professional
Timeline
Cosmetologist
Self Employed Services
11.2019 - Current
Debt Collector
Volkswagen Credit
03.2016 - 05.2019
Shift Leader
Quick Check
04.2014 - Current
Clerk
Warehouse
09.2012 - 05.2013
Associate of Arts - Psychology
Middlesex County College
Associate of Arts - Cosmetology
Robert Fiance Beauty School