Emily Chiavola
Woodridge,IL
Summary
Outgoing server with engaging personality and excellent communication skills. Upbeat, friendly and anticipates customer needs to facilitate enjoyable dining experiences. Proven success providing high-quality customer service in fast-paced and high-stress environments. Generates thoughtful recommendations and accommodates dietary restrictions.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Giordano's
Naperville, Illinois
05.2021 - 08.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Hostess
Catch 35
Naperville, Illinois
01.2019 - 08.2019
Hostess
Rosebud Italian Specialties & Pizzeria
Naperville, Illinois
07.2016 - 08.2018
Education
Bachelor of Arts - Political Science And English
Marquette University
Milwaukee, Wisconsin05.2023
Skills
- Valid Food Handlers Certification
- Conflict and Complaint Resolution
- Menu Memorization and Presentation
- Special Requests and Substitutions
- Cocktail Knowledge
- Friendly, Outgoing and Charismatic
- Strong Communication Skills
- Dependable with a Strong Work Ethic
Timeline
Server/Bartender
Giordano's
05.2021 - 08.2021
Hostess
Catch 35
01.2019 - 08.2019
Hostess
Rosebud Italian Specialties & Pizzeria
07.2016 - 08.2018
Bachelor of Arts - Political Science And English
Marquette University
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