Emily Clark

• Supervised warehouse workflows, ensuring accurate receiving, stocking, and outbound order preparation.
• Coordinated inventory controls, maintaining organized materials for plumbing and heating operations.
• Trained warehouse staff on safe equipment use, material handling, and storage procedures.
• Monitored order fulfillment, reducing delays through improved picking, staging, and loading processes.
• Enforced safety standards, supporting compliant warehouse conditions and accident prevention.
• Managed shipping and receiving documentation, verifying counts against purchase orders and delivery tickets.
• Optimized space utilization, arranging materials for faster access and smoother daily operations.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.

• Managed inbound customer calls and routed requests to appropriate service teams.
• Scheduled plumbing and heating appointments, balancing technician availability and customer needs.
• Recorded service details accurately in dispatch and customer tracking systems.
• Resolved billing and service inquiries with clear, professional communication.
• Coordinated follow-up calls to confirm appointments, estimates, and completed work.
• Updated customer records and work orders to support efficient office operations.
• Processed payments and invoices while maintaining accurate transaction documentation.
• Assisted technicians and office staff with daily coordination, priority changes, and urgent service requests.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Coordinated technician schedules, prioritizing emergency plumbing and heating service calls.
• Scheduled dispatch routes to improve field response and service coverage.
• Monitored daily service board, adjusting assignments for delays, cancellations, and urgent requests.
• Communicated job updates between customers, technicians, and office staff to maintain workflow.
• Verified appointment details, service locations, and technician availability before dispatching assignments.
• Tracked open work orders and followed up on incomplete service requests.
• Supported office operations by maintaining organized records and timely dispatch documentation.

• Conduct homeless person in need intake and assessments of goals
• Provide resources for housing and job searches
• Provide help with completing applications
• Facilitate crisis intervention and emergency services to culturally diverse individuals
• Provide basic necessities to adults and children in need
• Maintain confidential client files, prepare reports and information as requested

• Assist patrons in locating and borrowing books and equipment
• Maintain records of check out/in process through ALMA system
• Assist patrons with technological difficulties
• Provide direction to other buildings on the University of Northern Iowa’s campus
• Keep library clean and orderly

• Provide food and drink to customers
• Provide customer service to restaurant patrons
• Cash Handling

Major GPA: Dean’s List: 1 semester