Emily Clarke
Tarpon Springs,FL
Summary
Compassionate Patient Care Coordinator with expertise in appointment scheduling, insurance verification, and HIPAA compliance. Committed to enhancing patient experiences and streamlining office operations.
Overview
8
8
years of professional experience
Work History
Associate Patient Care Coordinator
Optum
Dunedin, FL
01.2024 - Current
- Assisted patients in navigating healthcare services and scheduling appointments.
- Supported effective communication between patients and healthcare providers.
- Maintained accurate patient records using electronic health record systems.
- Coordinated referral processes to ensure timely access to specialist care.
- Conducted insurance verifications
- Enhanced patient experience by providing efficient and friendly service during the check-in process.
- Assisted in maintaining accurate medical records, ensuring patient privacy and HIPAA compliance.
- Managed high call volumes, addressing patient inquiries and concerns promptly and professionally.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded promptly to patient inquiries, enhancing overall satisfaction.
- Provided empathetic support to patients and families throughout their healthcare journey, cultivating trust and comfort.
- Demonstrated exceptional attention to detail while managing multiple tasks simultaneously under tight deadlines.
- Contributed to a positive team environment by working collaboratively with colleagues and healthcare professionals.
- Resolved customer complaints using established follow-up procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using credit cards, maintaining accurate records of transactions.
Supervisor
Covelli Enterprises
Tarpon Springs, FL
06.2018 - 09.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and developed staff on procedures, enhancing team performance and productivity.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented workflow improvements, increasing efficiency in service delivery and customer satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Trained and mentored team members on service protocols and conflict resolution.
- Streamlined interview processes to reduce time-to-hire and improve candidate experience.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Education
High School Diploma -
Tarpon Springs High School
Tarpon Springs, FLSkills
- Strong empathy
- HIPAA compliance
- Office administration
- Insurance verification
- Appointment scheduling
- Filing and recordkeeping
- Resolving problems
Timeline
Associate Patient Care Coordinator
Optum
01.2024 - Current
Supervisor
Covelli Enterprises
06.2018 - 09.2025
High School Diploma -
Tarpon Springs High School