Dedicated customer service representative with expertise in enhancing satisfaction through effective problem resolution. Strong conflict resolution and teamwork skills ensure high service standards.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Signs 365
Shelby
03.2025 - Current
Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
Maintained professionalism in stressful situations, successfully diffusing tensions and restoring customer confidence.
Facilitated product inquiries and order placements, ensuring a smooth customer experience.
Medical Assistant
Macomb Medical Clinic
Sterling Heights
09.2024 - 03.2025
Administered medications and injections per physician instructions.
Supported healthcare providers during patient examinations and treatments to enhance patient care.
Maintained accurate patient records in electronic health record systems to ensure compliance and accessibility.
Organized and sanitized examination rooms to create a safe and welcoming environment for patients.
Bartender/Manager
Oak Ridge Golf Club
New Haven
07.2016 - 09.2024
Supervised bartending staff to maintain high service standards and product quality.
Managed inventory to maintain adequate stock levels of beverages and supplies.
Trained new employees in drink preparation and customer service to enhance guest experiences.
Monitored daily sales transactions for accuracy and compliance with financial protocols.