Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Coach

Macomb

Summary

Dedicated customer service representative with expertise in enhancing satisfaction through effective problem resolution. Strong conflict resolution and teamwork skills ensure high service standards.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Signs 365
Shelby
03.2025 - Current
  • Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
  • Maintained professionalism in stressful situations, successfully diffusing tensions and restoring customer confidence.
  • Facilitated product inquiries and order placements, ensuring a smooth customer experience.

Medical Assistant

Macomb Medical Clinic
Sterling Heights
09.2024 - 03.2025
  • Administered medications and injections per physician instructions.
  • Supported healthcare providers during patient examinations and treatments to enhance patient care.
  • Maintained accurate patient records in electronic health record systems to ensure compliance and accessibility.
  • Organized and sanitized examination rooms to create a safe and welcoming environment for patients.

Bartender/Manager

Oak Ridge Golf Club
New Haven
07.2016 - 09.2024
  • Supervised bartending staff to maintain high service standards and product quality.
  • Managed inventory to maintain adequate stock levels of beverages and supplies.
  • Trained new employees in drink preparation and customer service to enhance guest experiences.
  • Monitored daily sales transactions for accuracy and compliance with financial protocols.

Education

High School Diploma -

L’Anse Creuse High School North
Macomb, MI
06-2018

Skills

  • Customer relationship management
  • Order processing
  • Product knowledge
  • Customer feedback analysis
  • Troubleshooting techniques
  • Time management
  • Team collaboration
  • Conflict resolution

Timeline

Customer Service Representative

Signs 365
03.2025 - Current

Medical Assistant

Macomb Medical Clinic
09.2024 - 03.2025

Bartender/Manager

Oak Ridge Golf Club
07.2016 - 09.2024

High School Diploma -

L’Anse Creuse High School North
Emily Coach