Emily Collado
Tampa,Florida
Summary
Results-driven professional with over 7 years of experience in diverse industries, specializing in financial analysis and process optimization. Demonstrated expertise in meticulous analysis, ARM loan enhancements, and portfolio reviews. Skilled in streamlining processes and ensuring up-to-date technology for effective data management. Seeking a data management role to leverage analytical and process optimization skills. Recognized for precision, compliance adherence, and ability to understand complex datasets. Proven track record of operational improvement. Fluent in English and Spanish.
Overview
8
8
years of professional experience
Work History
Special Loans Analyst I
FAY SERVICING, LLC
- Current
- Enhance ARM loan accuracy through meticulous analysis and correction
- Streamline mortgage loan processes by reviewing and adjusting based on notes, modifications, and special conditions
- Modernize workstations for E-LOCs and ARM, ensuring up-to-date technology utilization
- Ensure compliance by strictly adhering to CFPB deadlines
- Facilitate financial processes by efficiently handling draw disbursements and audits.
Payments Processor I
FAY SERVICING, LLC
05.2021 - 09.2022
- Optimized loan management by accurately applying contractual, escrow, and interest payments using specialized servicing software
- Demonstrated agility in financial operations by adeptly reversing and reapplying payments when necessary
- Conducted in-depth commercial portfolio analysis, focusing on payoffs and draws
- Elevated team proficiency by training colleagues and developing instructional job aids.
Assistant Property Director
THE ALTMAN COMPANIES
01.2020 - 10.2020
- Spearheaded the efficient operation of an apartment community, boosting occupancy rates through proactive leasing and promotional activities
- Strengthened resident relationships and retention by maintaining consistent communication and addressing concerns
- Ensured compliance with state regulations while meticulously executing security deposit accounting for outgoing residents
- Oversaw daily financial reports, promptly addressing delinquencies and gauging property performance
- Streamlined the resident accounting process, optimizing rent collection, fee management, and digital payment solutions.
Server
DARDEN COMPANIES
04.2018 - 01.2020
- Consistently delivered accurate order placements to kitchen and bar staff, contributing to a seamless dining experience
- Ensured prompt service and managed special requests to maximize customer satisfaction
- Strategically managed tasks to enhance service speed and optimize table turnover rates
- Trusted with handling significant financial transactions, maintaining a record of accuracy and integrity.
Legal Secretary
DIAZ SHAFER, PA
09.2016 - 04.2018
- Managed a high influx of calls, ensuring each client received timely and courteous service
- Streamlined client experience by efficiently scheduling and orienting them upon arrival
- Processed client payments, both telephonically and in person, bolstering firm revenue
- Prepared and organized legal files, expediting paralegal and attorney reviews.
Education
Bachelor of Science in Finance -
UNIVERSITY OF SOUTH FLORIDA
Tampa, FL08.2023
Skills
- Data Analysis
- Process Optimization
- Financial Operations
- Technology Utilization
- Compliance Adherence
- Customer Relationship Management
- Team Training & Development
- Financial Reporting
- Workflow Design
- Meticulous Attention to Detail
- Proactive Problem Solving
- MS Excel
- Analytical Thinking
Timeline
Payments Processor I
FAY SERVICING, LLC
05.2021 - 09.2022
Assistant Property Director
THE ALTMAN COMPANIES
01.2020 - 10.2020
Server
DARDEN COMPANIES
04.2018 - 01.2020
Legal Secretary
DIAZ SHAFER, PA
09.2016 - 04.2018
Special Loans Analyst I
FAY SERVICING, LLC
- Current
Bachelor of Science in Finance -
UNIVERSITY OF SOUTH FLORIDA
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