Emily Collins

• Organized meetings with clients to discuss project status and any changes needed
• Led the review process of customer requirements, scope documents, and related materials
• Led risk management efforts, gathering departments leads to collaboratively identify potential risks and brainstorm mitigation strategies
• Ensured all tasks were completed according to specifications and standards
• Assessed customer feedback regarding product performance after launch, making necessary adjustments as needed
• Defined communication and monitoring policies and worked collaboratively to publish status reports and stakeholder updates
• Prepared detailed project plans, incorporating activity definitions, task sequencing layouts, resource requirements, and timeframe estimates

• Successfully oversaw 6-12 medium to large size IT projects through the project life cycle at a time
• Implemented effective communication protocols between internal teams working on different aspects of a given project
• Developed project scope statements and detailed project plans
• Acquired resources and coordinates the efforts of team members and third-parties in order to deliver projects according to plan
• Communicated all project changes through change control process
• Provided appropriate status reports to senior management and project stakeholders
• Built strong business relationships with project team members

• Credentialed Epic Cupid Application Trainer
• Facilitates Application Training to various hospital staff
• Work due diligently with ambulatory practices to ensure they are meeting project deadlines
• Provide great verbal and written communication to management around practice concerns
• Org Readiness Support
• Troubleshoot and prioritized end user issues within the software
• Maintained accurate information in multiple databases
• Built strong professional relationships with practice management and clinical staff
• Prepared written materials for use in presentations, meetings, and final project documentation

PARTNERS HEALTHCARE eCare, Boston, MA

Testing Coordinator/ Integration Test Analyst

• Managed multiple databases containing application and integration test scripts
• Executed regression, application, and integration test scripts and log defects per the processes
• Worked with Testing, Application Teams, Entities and other Technology teams to isolate and document software defects within EPIC
• Communicated status of testing efforts, including metrics such as test execution percent complete and defect/issues logs
• Completed work assignments in accordance with an established project timeline.
• Attended and ran testing kickoff & status meetings through the duration of the project and assisted with documentation.
• Prepared written materials for use in presentations, meetings, and final project documentation
• Analyzed Integrated Test information and reports out daily metrics

• Acted as a primary contact to assist customers with routine, urgent, and critical patient safety issues that occur within the MEDITECH Software
• Provided various project management skills through the implementation of the Laboratory Software to meet a set live date
• Provided outstanding customer service and exceptional troubleshooting skills to 8-10 sites
• Trained hospital staff on how to customize and build within their Laboratory Software for use within a live patient environment while operating in accordance with HIPAA regulations
• Worked alongside hospital staff preparing the software to satisfy the requirements of Meaningful Use