CJ Brennan
Riverside,CA
Summary
Experienced technology-driven implementation manager in health insurance technology with 8 years of expertise optimizing SaaS applications for enterprise clients. Skilled in troubleshooting complex issues, managing cross-functional teams, and enhancing system efficiencies. Demonstrated ability to consistently streamline API integrations, improve client onboarding, and drive customer satisfaction through tailored technical solutions.
Overview
15
15
years of professional experience
Work History
Senior Implementation Manager
Allstate
08.2017 - Current
- Serve as primary liaison with customers during the implementation process
- Assist in pre-sales activities including technical discovery and value proposition by meeting with customers and prospects to understand their business model and use cases
- Managed implementations for multiple systems
- Outline and provide solutions and technical approaches for customers by developing and maintaining pseudo-API collections for customer use
- Collaborate cross-functionality with product management, carrier operations, and IT application development to verify and position necessary system enhancements that may facilitate current or future sales
- Serve as post-sales, technical resource of Enterprise SaaS product lines to Account Managers on the Client Services team
Enterprise Account Manager
National General
08.2015 - 08.2017
- Managed 10+ high profile accounts by reviewing and mitigating discrepancies and collaborating with account stakeholders
- Addressed technical problems with affiliate websites
- Educated clients on new features or enhancements and updated account information to maintain ambitious standards of client service
- Mediated between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols
Technology Support Representative
Word and Brown - Quotit
09.2009 - 08.2015
- Used troubleshooting resolution techniques to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Investigated and corrected or escalated technical issues typically reported by the customer
- Increased customer satisfaction by resolving technical product issues
- Produced customer support and sales reports each week, updating customers and senior leaders on progress and roadblocks
- Managed multiple calls per day to address customer inquiries and concerns
Education
Certification in SQL For Data Science -
UC Davis
Associate of Science - Computer And Information Sciences
Portland Community College
Associate of Arts - Liberal Arts And Sciences
Portland Community College
High School Diploma -
Riverside Poly High School
Skills
- Account Configuration and Management
- Data Analysis
- Quality Assurance Testing
- Workflow Management
- API Process Solutioning (REST, SOAP)
- Visual Studio
- SSMS
- Postman - API client
- Client Support and Training
- Project Management Support
- XML, JSON, SQL
- iOS and Android
- Enterprise SaaS Implementations
- MS Office Suite: Visio, Word, PowerPoint, Excel
Timeline
Senior Implementation Manager
Allstate
08.2017 - Current
Enterprise Account Manager
National General
08.2015 - 08.2017
Technology Support Representative
Word and Brown - Quotit
09.2009 - 08.2015
Associate of Science - Computer And Information Sciences
Portland Community College
Associate of Arts - Liberal Arts And Sciences
Portland Community College
High School Diploma -
Riverside Poly High School
Certification in SQL For Data Science -
UC Davis
Similar Profiles
Derek HendersonDerek Henderson
Agency Owner at AllstateAgency Owner at Allstate
Jacie ReardenJacie Rearden
Express Claims Specialist at AllstateExpress Claims Specialist at Allstate
Seema PathakSeema Pathak
Specialist at AllStateSpecialist at AllState
Renaldine AchilleRenaldine Achille
Liability Claims Adjuster at AllStateLiability Claims Adjuster at AllState
Tommy TranTommy Tran
Material Handler Team Lead at Complete Coach WorksMaterial Handler Team Lead at Complete Coach Works