Emily Collins
2899 County Road 2214
Summary
Achieved high client satisfaction by successfully resolving tax-related issues.,Enhanced customer trust through a commitment to reliable service and problem-solving.,Delivered consistent performance under pressure, showcasing a strong work ethic.,Fostered effective communication and sound judgement, strengthening client relationships.,Embraced opportunities for skill enhancement and professional growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kimber Manufacturer
Troy, AL
06.2025 - Current
- Handled high-volume customer inquiries, facilitating quick resolutions and promoting customer satisfaction.
- Assisted in training new representatives on product knowledge and customer service standards to boost team effectiveness.
- Supported process improvements to enhance efficiency in customer request handling.
- Worked with cross-functional teams to resolve product issues and improve communication pathways.
- Maintained reports to track accessory sales and firearm repair data.
PRODUCT SERVICES ASSOCIATE
KIMBER MANUFACTURING
05.2022 - Current
- Identify and process damaged guns according to procedure.
- Create work orders using excel programs to repair guns
- Offer exceptional customer service
- Organized material and provide information to sales associates
- Prepared daily excel reports to report daily production to critical employers
TAX PREPARER
LIBERTY TAX
11.2019 - 04.2022
- Completed and filed returns with federal and state tax departments
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Reviewed clients tax filings thoroughly to determine eligibility for additional tax credits or deductions
- Prepared tax returns, extensions, tax planning calculations, and write ups for organizations and entities
- Delivered comprehensive tax documentations required for accurate individual and corporate returns
- Offered client recommendations to reduce tax liabilities
- Prepared written responses or tax return amendments to resolve state and federal notices
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self preparation
- Assisted owner in book keeping as well as bill payment for all four of her tax prep locations.
Education
No Degree - Accounting
Purdue University
West Lafayette, INHigh School - undefined
CHARLES HENDERSON HIGH SCHOOL
TROY, AL05-2007
Skills
Upbeat and positive personality
Data entry
Responsible
Issue and complaint resolution
Dependent and cooperative
Understanding of customer needs
Efficient in excel and Drake software
ACTIVITIES
Active member of my church, Licensed health insurance agent in Alabama and Florida
Timeline
Customer Service Representative
Kimber Manufacturer
06.2025 - Current
PRODUCT SERVICES ASSOCIATE
KIMBER MANUFACTURING
05.2022 - Current
TAX PREPARER
LIBERTY TAX
11.2019 - 04.2022
High School - undefined
CHARLES HENDERSON HIGH SCHOOL
No Degree - Accounting
Purdue University