Emily Cooley
Sandy Springs,GA
Summary
Dynamic and compassionate professional with a background in behavior ABA services and nursing assistance. Excelled in utilizing Applied Behavior Analysis techniques and providing exceptional patient care, demonstrating strong analytical problem-solving and empathetic communication. Proven track record in improving client outcomes and enhancing customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BT ( Behavior Technician)
ABA Centers of Georgia
Buckhead , GA
12.2024 - Current
- Facilitates learning by addressing and reducing problematic behaviors.
- Utilized Applied Behavior Analysis (ABA) techniques to facilitate learning of communication, social, and daily living skills.
- Recorded observations on client development and situations.
- Analyzed antecedents, target behaviors, and consequences to address behavior challenges.
- Created a secure and healing atmosphere for clients.
Nursing Assistant
Eleanor Slater ( Zambarano )
Pascoag, USA
03.2023 - 10.2024
- Assisted patients with disabilities in a long-term care and rehab hospital, providing comprehensive ADLs, toileting, and feeding support.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Provided specialized care on vent and psych units, including catheter care and toileting, ensuring the highest standards of patient care.
- Delivered exceptional patient care by providing catheter maintenance for patients
Nursing Assistant
RI Vets Home
Providence, USA
05.2020 - 03.2023
- Assisted patients ( veterans )with disabilities in a long-term care and rehab hospital, providing comprehensive ADLs, toileting, and feeding support.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Delivered exceptional patient care, and catheter maintenance for patients
Nursing Assistant
LifeSpan Inc.
Providence, USA
02.2019 - 05.2020
- Collaborated with healthcare professionals in a medical-surgical environment.
- Performed ADLs for clients on a daily basis.
- Conducted glucometer checks and performed EKGs.
- Aided nurse by preparing patients for daily activities.
- Responded to feeding and toileting needs efficiently.
- Prioritized patient safety at all times.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Delivered exceptional patient care, and catheter maintenance for patients
Customer Relations Specialist
CVS Health
Cumberland, USA
06.2017 - 05.2019
- Handled incoming customer contact through phone, email, and online chat.
- Using proficiency with all CVS online, mobile and social media platforms to drive digital adoption and serve as a customer advocate for CVS.com, Prescription Management, CarePass Program and CVS Photo support needs
- Working in a team environment, taking ownership for solving customer issues, and help customers navigate CVS's digital platforms, with the ultimate focus on customer satisfaction
- Delivered outstanding service to each customer.
Education
Associates - CJS
Southern New Hampshire University
Providence, RI06-2026
HS Diploma -
Nowell Leadership Academy
Providence, RI06.2015
Skills
- Analytical Problem Solving
- Analytical Problem Solving
- Effective Communication
- Collaborative Teamwork
- Strong Organizational Skills
- Strong Analytical Focus
- Responsive to Change
- Microsoft Office ( Powerpoint, Word, Excel, Office etc)
- Behavior treatment plans
- Intervention management
- Functional behavior assessments
- Medication administration
- Infection control practices
- Critical thinking
- Compassion and empathy
- Vital signs monitoring
- Account updating
- Complaint resolution
- Call management
- Multi-task management
- Customer satisfaction measurement
Certification
- Certified Nursing Assistant
- Behavior Technician
- Licensed Pharmacy Technician
Awards
Valedictorian, 2015, Class of 2015
Timeline
BT ( Behavior Technician)
ABA Centers of Georgia
12.2024 - Current
Nursing Assistant
Eleanor Slater ( Zambarano )
03.2023 - 10.2024
Nursing Assistant
RI Vets Home
05.2020 - 03.2023
Nursing Assistant
LifeSpan Inc.
02.2019 - 05.2020
Customer Relations Specialist
CVS Health
06.2017 - 05.2019
Associates - CJS
Southern New Hampshire University
HS Diploma -
Nowell Leadership Academy
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