Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emily Cooper

Sanborn,NY

Summary

Motivated professional with extensive experience in customer service, leader ship roles and administrative tasks both in and out of the military.

Overview

7
7
years of professional experience

Work History

Dasher

Doordash
07.2023 - Current
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Airman

107th Attack Wing Air National Guard
09.2017 - 09.2023
  • Patrolled grounds to monitor status and safety of premises.
  • Performed and trained in multiple avenues of federal and state law enforcement.
  • Document and perform Trainings on computers.


Security Guard Supervisor

Seneca Niagara Resort & Casino
02.2019 - 06.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.

Receptionist

Bliss Salon And Day Spa
03.2017 - 01.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Cleaned appropriate areas in the salon that were under my care.

Education

No Degree - Liberal Arts And General Studies

Niagara County Community College
Sanborn, NY

High School Diploma -

Starpoint
Lockport, NY
06.2017

Skills

  • Customer Communication
  • Problem-Solving
  • Professional Appearance
  • Relationship Building
  • Legible Report Writing
  • Emergency Awareness
  • Staff Management
  • Document Preparation
  • Punctuality

Accomplishments

Most notable achievement is receiving the Military Commendation Medal. Myself and 18 other Airmen were the only operational team in the city of Buffalo for the Christmas blizzard of 2022. Receiving this award from a two star general in recognition of myself and team having saved over 100 stranded civilians, setting up triage sights with Buffalo Police Department, and delivering two babies during the height of the storm.

Timeline

Dasher

Doordash
07.2023 - Current

Security Guard Supervisor

Seneca Niagara Resort & Casino
02.2019 - 06.2023

Airman

107th Attack Wing Air National Guard
09.2017 - 09.2023

Receptionist

Bliss Salon And Day Spa
03.2017 - 01.2018

No Degree - Liberal Arts And General Studies

Niagara County Community College

High School Diploma -

Starpoint

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Emily Cooper