Emily Cox
Butte,MT
Summary
Dynamic Regional Property Manager with Centana Property Management, skilled in contract negotiation and complaint resolution. Proven track record of maximizing rental income while enhancing tenant satisfaction. Adept at team recruitment and implementing effective lease renewal programs, ensuring high occupancy rates and exceptional customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Property Manager
Centana Property Management
08.2024 - Current
- Responded to escalated resident concerns and issues and monitored resolution.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Negotiated vendor contracts and presented to owners for approval.
- Inspected community common areas, apartment units and model appearance to address problems.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
Administrative Assistant
UFCW
01.2022 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established and finalized contracts with customers and strategic business partners.
- Sought ways to improve processes and services provided.
Delivery Driver
CARQUEST
01.2018 - 09.2021
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
High School Diploma -
Taylor High School
North Bend, OhioSkills
- Team recruitment
- Rental rate establishment
- Contract negotiation
- Lease administration
- Complaint resolution
- Delivers exceptional customer service
Certification
- Licensed Property Manager-02/2025-Now
Timeline
Regional Property Manager
Centana Property Management
08.2024 - Current
Administrative Assistant
UFCW
01.2022 - 08.2024
Delivery Driver
CARQUEST
01.2018 - 09.2021
High School Diploma -
Taylor High School