Emily Creanga
Greer,SC
Summary
Customer-focused professional with 9+ years of experience delivering outstanding service across diverse industries. Known for going above and beyond, maintaining high standards of honesty, reliability, and teamwork. Adaptable and quick to learn new systems and processes, with a strong commitment to growing professionally and contributing long-term value to a company that supports development and internal growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
AmeriGas
King Of Prussia, Pennsylvania
03.2021 - 04.2025
- Greet Customers/Deliver great customer Service
- Answer questions/concerns regarding Gas delivery/leak.
- Navigate multiple systems while multitasking
- CRM knowledge
- Multiple computer screen handling
- Creating cases through CRM software
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
Delivery Driver
Amazon
09.2020 - 01.2021
- Team meeting
- Drive vans to load out
- Load vans with packages
- Deliver packages - Discharged due to not being able to keep up with high demand
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Program Assistant
Aim Higher
12.2019 - 03.2020
- Responsible for clients safety
- Responsible to feed clients
- Assist clients in curriculum activities
- Assist clients to restroom
- Responsible for sending clients to busses
Photographer
Life touch
07.2019 - 10.2019
- Responsible for handling photography equipment
- Drive company vehicle to and from sites
- Take photos
- Assist in office duties
Sales Associate
JCrew Mercantile
09.2017 - 10.2019
- Greet customers
- Sold product to meet sales goals
- Stocked clothing
- Clean work areas and prepare for the next day
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Offered suggestions for additional items that may be of interest to customers.
- Stocked shelves with merchandise according to company standards.
Cashier
McDonalds
10.2015 - 12.2016
- Provide customer service
- Cashier
- Clean and stock as needed
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked supplies such as food items, beverages and paper goods.
- Followed health and safety standards for proper food handling techniques.
- Swept floors in kitchen area at end of shift before closing up shop for the night.
- Packaged take-out orders with appropriate condiments and sides when necessary.
Education
Diploma -
Visions in Education High School
Carmichael, CASkills
- Customer service
- CRM software
- Data entry
- Issue resolution
- Multitasking
- Communication skills
- Problem solving
- Conflict resolution
- Follow-up procedures
- Process improvement
- Credit card payment processing
- Documentation
- Order processing
Volunteer Experience
- Thrift Stores
- Church Fundraisers
- Elderly Home Caroling
- Babysitting
Timeline
Customer Service Representative
AmeriGas
03.2021 - 04.2025
Delivery Driver
Amazon
09.2020 - 01.2021
Program Assistant
Aim Higher
12.2019 - 03.2020
Photographer
Life touch
07.2019 - 10.2019
Sales Associate
JCrew Mercantile
09.2017 - 10.2019
Cashier
McDonalds
10.2015 - 12.2016
Diploma -
Visions in Education High School