Emily Crone
Lebanon,TN
Summary
Skilled in analyzing sales data to drive strategic decisions, while fostering strong relationships with patrons. Adept at multitasking and maintaining a safe environment, ensuring exceptional experiences for all guests.
Overview
11
11
years of professional experience
Work History
Manager
Cheers Wine & Spirits
Gordonsville, TN
03.2022 - 10.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Analyzed sales data to identify trends, driving strategic decisions for product promotions and placements.
Server
Dimitris
Coventry, CT
08.2015 - 12.2021
- Efficiently managed food and beverage orders, ensuring accuracy and timely delivery to guests.
- Collaborated with kitchen staff to maintain smooth operation during peak hours.
- Handled cash transactions accurately while processing payments through POS systems.
- Resolved customer complaints professionally, improving overall satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
Dimitris
Coventry, CT
08.2018 - 11.2021
- Assisted in managing inventory levels, restocking supplies as needed during shifts.
- Provided exceptional customer service by engaging patrons and addressing their needs promptly.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Trained new bartenders on standard operating procedures and best practices for service.
- Implemented efficient bartending techniques to improve speed of service during peak hours.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Crew Member
Dunkin' Donuts
Coventry, CT
08.2013 - 03.2016
- Prepared food and beverages according to established recipes and standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with orders, providing exceptional service and support.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Collaborated with team members to optimize workflow during peak hours.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Coventry High School
Coventry, CTSkills
Customer service
Team leadership
Time management
Decision-making
Relationship building
Timeline
Manager
Cheers Wine & Spirits
03.2022 - 10.2024
Bartender
Dimitris
08.2018 - 11.2021
Server
Dimitris
08.2015 - 12.2021
Crew Member
Dunkin' Donuts
08.2013 - 03.2016
High School Diploma -
Coventry High School