Emily Crosno
Oakland,TN
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
9
9
years of professional experience
Work History
Customer Service/Customerservice/Sales Manager
Mid-South Vending
08.2014 - Current
- I have been working for Mid-South Vending for seven years
- I started off working in the “Tea Room”
- My job was to take inventory and prepare the vendors' trays at the Memphis Tiger Games
- In 2016, I was given my own beer cart to run and manage
- My responsibilities are not to take inventory, set up carts, make sales after checking identification and following guidelines to do so, and handling payments.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Unit Coordinator
Baptist Memorial Healthcare
07.2021 - 12.2021
- At Baptist, my job is to get and give a medical report and the start and end of my shift, introduce myself to patients , families, staff, and doctors
- Admit and discharge patients, Stock the unit, check and print the census
- Update patient portals, maintain a clean unit, monitor who comes on and off the unit following Covid guidelines, and assist nurses in patient care
- Mid-South Vending- Customer service/ vendor
- Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
Unit Coordinator
Methodist Healthcare
10.2017 - 10.2018
- I keep the unit stocked with medical supplies and bring the nurses what they need throughout the day
- I admit and discharge patients and help move patients when needed
- I also answered calls and the door
- Since I work in a locked unit, when I answer the phone we are required to gather specific information before transferring the call to the nurse
- And when answering the door buzzer, I have to check specific information including a security code and the relationship to the baby
- During specific months visitation is restricted so I had to enforce our visitation policy and check which family members were coming into the unit
- I also helped the nurses feed patients and help with patient care when needed
- I kept the unit stocked with supplies and ordered more supplies when needed and I helped prepare donor breast milk for the patients.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
Education
Associate of Applied Science - Psychology, Forensic Psychology
Southwest TN Community College
05.2017
A.S Medical - Billing and Coding
DeVry University
02.2021
Highschool - General Studies
Faith Heritage Christian Academy
Millington, TN05.2015
Skills
- Medical Terminology
- Microsoft Word
- Cerner
- Epic
- Customer Service
- HIPPA and OSHA
- Patient relations
- Scheduling
- Billing and Coding
- Charting
- Administration
- Cashier
- Time Management
- Sales Expertise
- Direct Sales
- Coaching and Mentoring
- Team Oversight
- Excellent Communication Skills
- Analytical Problem Solver
- Database Management
- Prospecting Skills
- Specialty Care
Timeline
Unit Coordinator
Baptist Memorial Healthcare
07.2021 - 12.2021
Unit Coordinator
Methodist Healthcare
10.2017 - 10.2018
Customer Service/Customerservice/Sales Manager
Mid-South Vending
08.2014 - Current
Associate of Applied Science - Psychology, Forensic Psychology
Southwest TN Community College
A.S Medical - Billing and Coding
DeVry University
Highschool - General Studies
Faith Heritage Christian Academy
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