Emily Crout
Everett,WA
Summary
Detail-oriented Quality and Compliance Manager offering 4 years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.
Overview
8
8
years of professional experience
Work History
Program Manager, Quality and Regulatory Compliance
Virginia Mason Medical Center
07.2019 - Current
- Managed and supervised administrative and program operations, complying with policies and regulations.
- Chaired quality committees and oversaw department quality and safety metrics
- Coached team members on quality metrics and resolution of regulatory action plans
- Developed and maintained submission of CMS, Department of Health, CoC (Commission on Cancer) accreditation
Administrative Intern
Virginia Mason Medical Center
06.2018 - 07.2019
- Created current state and gap-analysis for key strategy projects
- Analyzed financial and operational metrics to identify key performance metrics
- Conducted research on industry best practice to inform final strategic plan
- Delivered top-notch administrative support to executive management, promoting excellence in office operations.
Patient Care Coordinator
Seattle Cancer Care Alliance
09.2015 - 09.2017
- Acted as main point of contact for patients, doctors, and hospital staff for scheduling new patients for multi-disciplinary clinic
- Assisted medical team by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Education
Master of Arts - Health Administration
University of Washington
Seattle, WA06.2019
Bachelor of Arts - Business Administration And Management
Western Washington University
Bellingham, WA03.2014
Skills
- Policy and Procedure Improvement
- Verbal and Written Communication
- Compliance Management
- Operation Monitoring
Timeline
Program Manager, Quality and Regulatory Compliance
Virginia Mason Medical Center
07.2019 - Current
Administrative Intern
Virginia Mason Medical Center
06.2018 - 07.2019
Patient Care Coordinator
Seattle Cancer Care Alliance
09.2015 - 09.2017
Master of Arts - Health Administration
University of Washington
Bachelor of Arts - Business Administration And Management
Western Washington University
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