EMILY CUMMINS
Summary
Passionate, team-oriented, clinical leader with 15+ years of experience in healthcare. An innovative executive with novel no-cost strategies to drive employee loyalty, boost employee engagement, reduce/eliminate turnover, and reduce caregiver burnout. Recognized for an authentic collaborative leadership style, utilization of hospitality as it relates to patient satisfaction, and an adept ability to effectively translate operational goals into tangible action plans.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Director
Assured Hospice
03.2023 - 03.2024
- Instrumental in development of post-acquisition agency.
- Functioned as Executive Director and Patient Care Manager - in addition to fulfilling field nursing roles throughout growth process (RNCM, admissions, on-call/triaging).
- Actively recruited and assembled a complete interdisciplinary team (including recruitment of new agency Medical Director) and guided staff through periods of organizational change while maintaining a psychologically safe and positive workplace culture.
- Worked in tandem with the Business Development team (locally and at the corporate level) to increase patient census, educate the general population on Medicare's hospice benefit (including regular presentations/dialogue with hospital systems, clinics, PCP's), routinely participate in community events, and clearly communicate local/regional industry trends.
- Developed innovative systems to promote mutually beneficial partnerships with internal and external referral sources - including a very effective initiative to increase conversion rate, recognize eligibility farther upstream, educate healthcare providers in complicated goal-of-care conversations, and prioritize patient-provider continuity-of-care & familiarity/rapport.
- Increased agency census by 400%; maintained census throughout duration of employment.
- Conceptualized and implemented comprehensive strategies to improve CAHPS scores.
- Oversaw compliance/quality and managed QAPI performance improvement/action plans; successfully led team through multiple mock-surveys.
- Developed a comprehensive cost mitigation strategy (including Rx, DME, supplies, SWB) that engaged all team members without compromising patient-care & needs.
- Consistently maintained Ops Margin's >20% throughout duration of employment.
- Negotiated multiple vendor contracts while maintaining strict daily reimbursement rates.
- Prioritized cultural competency, clinician understanding of personal-biases, and executed multi-faceted strategies to meet the needs of underserved populations in the community.
- Developed and executed agency's EPP with community-wide drills, tabletop exercises, and real-world emergency situations including wildfire evacuations/threats and ice storms.
Traveling Health Services Specialist (Regional Nursing Director)
Prestige Care
12.2022 - 02.2023
- Acted as Interim Traveling Health Services Specialist for "crisis support" in order to assist individual communities with compliance/regulatory audits in light of Complaint Survey's and high nursing turnover rates.
- Responsible for oversight of the health services department and ensuring resident care needs are met by coordinating resident care, managing health services systems, and providing supervision to health services team members.
Executive Director
Bristol Hospice
07.2021 - 07.2022
- Conceptualized and developed Bristol Hospice, Bend as a de novo/startup.
- Mobilized novel no-cost strategies to boost employee satisfaction, sense of agency and ownership, and foster feelings of "brand"/company loyalty.
- Successfully led team through the CHAP Accreditation process.
- Brainstormed & pioneered multiple Caregiver Support Programs in long-term care communities to prevent turn-over, staffing shortages, and burnout.
- Out-of-state travel to other Bristol locations to lead in crisis
situations: troubleshooting poor quality scores, productivity
concerns, preventing significant breaches in regulatory
requirements. - Mentored/trained new company executives.
ALF 'House RN'
High Lakes Care Home (HLCH)
02.2021 - 07.2021
- House RN for two (Class III) HLCH locations.
- Managed medications/MD orders for all residents.
- Held routine care conferences with residents/families &
community partners to ensure continuity of care and
transparency. - Maintained delegations for UAP's; provided ongoing UAP training & support.
Hospice Nurse Case Manager
Partners In Care
10.2017 - 02.2021
- Oversaw caseload of 10-15 terminally ill/palliative patients in a variety of settings (personal homes, assisted livings, memory cares, skilled nursing facilities) & orchestrated all ancillary facets of individualized care plans.
- Effectively collaborated with physicians, nurse practitioners, and all other interdisciplinary team members.
- Maintained accurate/current documentation.
- Educated patient's/families regarding end-of-life expectations; ensured all members of patient's care team are included in Care Plan.
- Participated in QAPI initiatives and action-plans.
Lead Medication Aide
Aspen Ridge ALF
06.2011 - 05.2017
- Trained all on-boarding caregivers/aides
- Supervised staff & served as manager/administrator on weekends
- Conceptualized, authored, and implemented new policies/procedures to streamline processes
- Facilitated care conferences with outside agencies, physicians, families, and pharmacies to promote continuity of care
- Administered medications/treatments for 46 residents
- Employee of the Month - awarded four times
- Nominated (by Executive Director) for Regional Employee of the Year in 2015
Support Staff/Caregiver
Ron Wilson Center
06.2010 - 06.2011
- Provided in-home care to 5 women with developmental disabilities
- Administered medications & treatments for all clients throughout shift (48-72 hour shifts)
- Transported & accompanied clients to healthcare appointments, community events, and vacations
- Constructed weekly menus to accommodate regular & specialty diets
- Employee of the Year - 2011
Medication Aide
Meadow Creek Village ALF
06.2008 - 06.2010
- Administered medications & treatments for all residents
- Collaborated with physicians and community agencies to coordinate care and implement orders
Education
Registered Nurse -
Central Oregon Community College
01.2017
Skills
- Patient advocacy
- Employee/Direct-Report advocacy
- Customer service/hospitality
- Marketing/Community Outreach
- Networking
- Microsoft Office
- Electronic Medical Records (Healthwyse/Casamba, HCHB, EPIC)
- Self care/stress-management
Certification
Oregon State Board of Nursing, 201705229RN
Timeline
Executive Director
Assured Hospice
03.2023 - 03.2024
Traveling Health Services Specialist (Regional Nursing Director)
Prestige Care
12.2022 - 02.2023
Executive Director
Bristol Hospice
07.2021 - 07.2022
ALF 'House RN'
High Lakes Care Home (HLCH)
02.2021 - 07.2021
Hospice Nurse Case Manager
Partners In Care
10.2017 - 02.2021
Lead Medication Aide
Aspen Ridge ALF
06.2011 - 05.2017
Support Staff/Caregiver
Ron Wilson Center
06.2010 - 06.2011
Medication Aide
Meadow Creek Village ALF
06.2008 - 06.2010
Registered Nurse -
Central Oregon Community College
Oregon State Board of Nursing, 201705229RN
Similar Profiles
Gwen SpencerGwen Spencer
Volunteer Coordinator at Assured HospiceVolunteer Coordinator at Assured Hospice
Kim GordonKim Gordon
Executive Director at Assured HospiceExecutive Director at Assured Hospice
Erin EvansErin Evans
RN Admit Specialist at Assured HospiceRN Admit Specialist at Assured Hospice