Emily Curtin
Las Vegas,NV
Summary
Dynamic operational and product-driven executive with over 20 years of leadership experience in SaaS, hospitality, and tourism technology. Proven expertise in navigating complex environments to stabilize teams, execute restructuring initiatives, and align product, revenue, and operations toward measurable outcomes. Recently served as Interim CEO, successfully guiding an organization through workforce restructuring, policy reform, roadmap recalibration, and cultural reset during a critical leadership transition. Seeking a COO or Chief of Staff role to drive significant business impact through operational clarity, cross-functional alignment, and rigorous execution.
Overview
11
11
years of professional experience
Work History
Interim Chief Executive Officer
Venue Management Systems, LLC (UrVenue)
Las Vegas, NV
01.2025 - Current
- Stepped in during a CEO vacancy to stabilize operations, execute restructuring, and realign company priorities during a critical transition period.
- Leadership & Organizational Reset
- Led company through Reduction in Force (RIF) process with structured communication, role clarity, and cost alignment.
- Implemented operational policies and accountability standards across product, engineering, and operations.
- Re-established executive cadence, reporting discipline, and KPI ownership.
- Rebuilt cross-functional trust after a prolonged period of fragmented leadership.
- Operational & Financial Discipline
- Realigned 2026 roadmap to revenue-producing initiatives and enterprise commitments.
- Tightened budget controls and contractor oversight.
- Introduced structured time tracking, work assignment governance, and escalation frameworks.
- Standardized reporting across product, sales, and operations to restore executive visibility.
- Product & Market Alignment
- Balanced architectural reinforcement initiatives with committed Q1/Q2 revenue features.
- Clarified integration priorities (enterprise POS, payments, CRM initiatives).
- Re-centered roadmap execution around enterprise scalability and revenue accountability.
- Served as stabilizing executive leadership until long-term structure was determined.
Chief Business Architect
Venue Management Systems, LLC
Las Vegas, NV
01.2024 - Current
- Lead strategic alignment between product roadmap, enterprise client needs, and revenue growth initiatives.
- Own roadmap prioritization across multi-property enterprise expansion.
- Translate complex hospitality workflows into scalable SaaS solutions.
- Act as system-wide expert across product, sales, implementation, and support.
- Guide cross-functional execution from concept through release.
- Facilitated workshops to gather requirements and ensure stakeholder alignment on key initiatives.
- Partnered with stakeholders to build business cases and created portfolio proposals to achieve outcomes.
Sales Engineer & Client Partner
Venue Management Systems, LLC
Las Vegas, NV
01.2022 - 01.2024
- Designed and delivered enterprise-level demos across hospitality, resort, and entertainment verticals.
- Translated client use cases into scalable platform enhancements.
- Maintained deal continuity during VP of Sales transition.
- Shaped GTM positioning, pricing structures, and competitive messaging.
- Served as internal SME for feature adoption and sales enablement.
- Collaborated with sales teams to develop customized solutions for clients within venue management sector.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Attended trade shows and seminars to promote products and network with industry contacts.
Director of Operations
Venue Management Systems, LLC
Las Vegas, NV
01.2015 - 01.2022
- Built and led Implementation, Customer Care, and 24/7 Support teams.
- Oversaw operational scale during company growth phase.
- Implemented systems to support sustainable SaaS expansion and retention.
- Partnered with product and development on feature adoption and rollout.
- Managed relationships with enterprise resort and entertainment clients.
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Developed and implemented strategic initiatives to optimize resource allocation and reduce costs.
Education
Organizational Leadership Coursework
Arizona State University
Hospitality Studies
University of Nevada, Las Vegas
Skills
- Operational Strategy & Execution
- Organizational Restructuring & Change Management
- Cross-Functional Executive Alignment
- Product Strategy & Roadmapping
- Financial & Budget Oversight
- Process Governance & Accountability
- Enterprise SaaS Scaling
- Client & Executive Stakeholder Management
- GTM Strategy & Revenue Alignment
- Agile Leadership
- Organizational leadership
- Executive leadership
- Staff management
Timeline
Interim Chief Executive Officer
Venue Management Systems, LLC (UrVenue)
01.2025 - Current
Chief Business Architect
Venue Management Systems, LLC
01.2024 - Current
Sales Engineer & Client Partner
Venue Management Systems, LLC
01.2022 - 01.2024
Director of Operations
Venue Management Systems, LLC
01.2015 - 01.2022
Organizational Leadership Coursework
Arizona State University
Hospitality Studies
University of Nevada, Las Vegas