Emily Cushman
Thomson,Georgia
Summary
Enthusiastic Floral Manager with extensive knowledge of floral arrangements. Adept at leadership and working efficiently under pressure with a commitment to quality assurance. Successful at increasing profits and decreasing shrink. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Florist Manager
Richards Flower & Gift Shop
Thompson, GA
08.2019 - Current
- Directed the daily operations of a florist shop, including ordering, pricing, and merchandising.
- Responded quickly to customer inquiries or complaints in a professional manner.
- Ensured that all safety standards were met in accordance with company policies.
- Assisted in organizing special events related to the florist business.
- Created floral arrangements for special occasions such as weddings and funerals.
- Monitored inventory levels to ensure availability of products for customers.
- Resolved customer complaints regarding product quality or service issues promptly.
- Maintained records of purchases, sales, refunds, discounts, and other transactions.
- Cultivated relationships with vendors to secure competitive prices on supplies and materials needed for business operations.
- Inspected flower displays regularly to maintain an attractive appearance.
House Cleaner
Self Employed Services
Thomson, Georgia
02.2022 - 06.2024
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Washed windows inside and outside as needed.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Swept, mopped, vacuumed and polished floors of all types.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
Daycare Teacher
Tiny Tots
Thomson, Georgia
01.2017 - 07.2019
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Taught basic language skills including reading readiness, phonics, writing.
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
- Assisted with toilet training and diaper changing when necessary.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Created a positive, nurturing environment for young students.
- Ensured safety of all children by monitoring playground equipment use.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Supervised children during meal times, playtime, and other activities.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Participated in staff meetings and professional development workshops.
- Provided guidance on social development issues such as sharing, following directions.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
Education
High School Diploma -
Thomson High School
Thomson, GA05-2019
Skills
- Order Fulfillment
- Sales strategy development
- Horticulture knowledge
- Client Consultations
- Inventory Oversight
- Communication
- Customer Service
Languages
English
Professional
Timeline
House Cleaner
Self Employed Services
02.2022 - 06.2024
Florist Manager
Richards Flower & Gift Shop
08.2019 - Current
Daycare Teacher
Tiny Tots
01.2017 - 07.2019
High School Diploma -
Thomson High School
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