Emily Delacruz
Kearny,New Jersey
Summary
Dynamic Business Administration graduate with a proven history in education, bilingual proficiency in Spanish and English, and diverse experience. Accomplished Operations Supervisor adept at tackling routine and complex business challenges with a resourceful and creative approach. Forward-thinking team leader, skilled in efficiently managing departments to achieve goals and optimizing employee performance. Proactive and diligent professional dedicated to continuous operational improvement. My proficiency in effective bilingual communication, collaboration with cross-functional teams, and unwavering commitment to customer service excellence highlight my ability to excel in dynamic and multicultural environments. Armed with a global perspective and a track record of successful program supervision, I bring a unique skill set to contribute to organizational success and drive positive outcomes.
Overview
5
5
years of professional experience
Work History
Ticketing Operations Coordinator
LIV Golf
09.2023 - Current
- Managed account management and login issues for LIV Golf, ensuring seamless access for internal and external users.
- Efficiently processed and resolved internal and external ticket inquiries, maintaining a high level of customer satisfaction.
- Conducted training sessions for employees and teams, focusing on the troubleshooting of internal ticket request platforms.
- Played a key role in setting up on-site ticket operations, including training ticket scanning staff for various events.
- Organized departmental reports, processes, and materials to streamline operations and facilitate effective communication.
- Traveled to domestic events as needed, providing on-site support and resolution for any ticket-related or operational issues.
- Actively participated in managing inventory throughout the life cycle of each event, optimizing resource utilization.
- Assisted with reporting needs, processing data, and ensured the proper use of the ticketing system for accurate tracking.
- Offered strong support for the Ticketing & Hospitality Team, contributing to the overall success of ticketing operations.
- Played a role in organizing and supporting sales and service events and initiatives, enhancing customer engagement.
- Oversaw creative and content requests for ticketing platforms, ensuring a cohesive and appealing user experience.
- Proactively recognized opportunities to enhance revenue and customer experiences, contributing to continuous improvement efforts at LIV Golf in Chicago.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Streamlined operations by implementing efficient processes and procedures.
Enrichment Program Supervisor
Montclair Public Schools
09.2022 - 06.2023
- Increased program efficiency by streamlining processes and implementing time-saving strategies.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Developed strong relationships with community partners to secure resources and support for various programs.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles and departments.
- Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
- Collaborated with cross-functional teams to develop innovative solutions for complex problems facing the organization.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
ELL Specialist and Student Support
Edgemont Montessori Elementary
09.2021 - 06.2022
- Push-in and pull-out ELL support for grades K-5
- Plan and execute whole group lessons and assignments based on student need and WIDA levels
- Plan and execute small group lessons and 1:1 lessons in response to data and need
- Classroom management and student engagement
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Read, develop and work closely with ELA curriculum to support language needs
- Worked closely with all classroom teachers grade k-5 to maintain and grow student language levels
- Differentiate instruction based on student need and in response to data
- Conduct regular parent-teacher conferences
- Translation services (Spanish to English, English to Spanish)
- Aid in English language acquisition skills including phonemic awareness, phonics, speaking, listening, reading and writing
- Provide intervention for scholars in need of services (ELL and Special Education)
- Developed effective improvement plans in alignment with goals and specifications.
- Transitioned students from virtual to in-person learning
- Worked closely with school counselor and social worker to ensure students wellness.
Associate Teacher
Newark Board Of Education
09.2018 - 06.2020
- Associate teaching in Kindergarten and 4th grade classroom
- Plan whole group and small group instruction and lessons on daily basis
- Conducted weekly meeting between colleagues and participation in PLCs
- Maintain engagement on virtual platforms
- Conduct parent-teacher conferences and maintain open community communication.
- Developed students'' critical thinking skills by incorporating problem-solving activities in the curriculum.
- Enhanced student comprehension by utilizing various teaching methods and strategies tailored to individual learning styles.
- Promoted a positive classroom environment by fostering respectful, open communication between students and staff.
- Increased parent involvement through regular communication and conferences, resulting in stronger support for student success.
- Collaborated with colleagues to develop interdisciplinary lessons, providing students with a comprehensive understanding of subjects.
- Assisted lead teacher in designing engaging lesson plans that catered to diverse learners'' needs and abilities.
- Mentored struggling students by offering additional support and tutoring outside of class hours, contributing to improved academic performance.
- Utilized assessment data to inform instruction and adjust teaching strategies, ensuring each student''s progress towards learning goals.
- Implemented differentiated instruction techniques, accommodating the unique needs of each learner and promoting academic growth.
- Organized extracurricular activities such as field trips and guest speakers to enhance the educational experience for students beyond the classroom setting.
- Supported lead teacher in managing classroom behavior by implementing effective discipline strategies, maintaining a focused learning environment for all students.
- Encouraged creativity and self-expression among students through various art projects and writing assignments, inspiring confidence in their abilities.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Watched and documented behaviors for use in identifying areas in need of support.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Promoted sensory development by providing access to different textures.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Graded and evaluated student assignments, papers, and course work.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Created lessons and online testing materials to facilitate remote learning.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Education
Bachelor of Arts - Business Administration
Montclair State University
Montclair, NJ05.2024
Skills
- Bilingual Communication Spanish and English
- Project Management
- Process Implementation
- Logistics Management
- Staff Training
- Microsoft Office Proficiency
- Operational Efficiency
- Cross-functional Communication
- Human Resources
- Google Suite
- Administrative Management
- Performance Improvement
References
Furnished upon request
Timeline
Ticketing Operations Coordinator
LIV Golf
09.2023 - Current
Enrichment Program Supervisor
Montclair Public Schools
09.2022 - 06.2023
ELL Specialist and Student Support
Edgemont Montessori Elementary
09.2021 - 06.2022
Associate Teacher
Newark Board Of Education
09.2018 - 06.2020
Bachelor of Arts - Business Administration
Montclair State University
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