Emily Delacruz
Converse,Texas
Summary
Successful Executive with over 8 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive
Air Force
01.2024 - Current
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Improved employee retention rates by fostering a positive work environment and offering professional development opportunities.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Streamlined financial reporting processes for more accurate forecasting and informed decisionmaking.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Led change management initiatives to drive cultural shifts towards continuous improvement mindsets.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Oversaw mergers and acquisitions activities contributing significantly to overall company growth.
- Implemented robust risk mitigation strategies protecting the company from potential financial loss.
- Fostered a culture of innovation that led to the development of several successful new product offerings.
- Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Implemented cost-saving measures through reevaluation of supply chain management practices.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Located bottlenecks to streamline existing processes.
- Spearheaded overhaul of company best practices to increase staff retention rates.
- Identified opportunities to expand or shift course to take advantage of changes in market.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Certified Reciprocal Alcohol and Drug Counselor
Air Force
06.2019 - 12.2023
- Played an instrumental role enhancing agency reputation attracting new clients due word-of-mouth referrals from satisfied existing customers.
- Served as a mentor new staff members helped them acclimate successfully within the organization.
- Reduced relapse rates for clients by providing consistent support, resources, and referrals to appropriate services.
- Established strong relationships with community partners such as hospitals, law enforcement agencies other social service providers to facilitate comprehensive client care.
- Supported families of individuals struggling with addiction by offering guidance, education, and resources to help them navigate the recovery process.
- Assessed clients'' readiness for change guided them through stages of change model while providing appropriate interventions each phase.
- Collaborated with multidisciplinary teams to develop comprehensive care plans addressing clients'' needs holistically.
- Delivered culturally sensitive counseling services that acknowledged diverse backgrounds, values, beliefs of each client.
- Improved client engagement in treatment through active listening, empathy, and rapport-building skills.
- Provided crisis intervention services when necessary, addressing immediate safety concerns and connecting clients with appropriate resources.
- Assisted clients in developing actionable goals for personal growth and sobriety maintenance throughout the treatment process.
- Facilitated group and individual therapy in outpatient setting.
- Developed individual treatment goals based on history and diagnosis.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Kept accurate and detailed records to track and document client progress.
- Supported aftercare planning for continued recovery after treatment.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Monitored client progress to make necessary adjustments for client success.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Mental Health Technician
Air Force
02.2016 - 06.2019
- Enhanced staff training by sharing knowledge of best practices in mental health care through workshops and presentations.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Assessed patient progress and reported changes to supervising physician.
- Counseled and mentored clients on substance use and life choices.
- Provided therapeutic activities to assist with patient development.
- Supported patient confidentiality in accordance with HIPAA regulations.
Education
Associate of Applied Science - Mental Health Services, United States
Community College of The Air Force
02.2022
High School Diploma -
William Cullen Bryant High School, United States
02.2016
Skills
- Revenue Generation
- Sales Analysis
- P&L Management
- Business Development
- Facility Management
- Customer Relations
- Employee Scheduling
- Expense Control
- Strategy Development
- Workflow Planning
- Risk Management
Accomplishments
Airman of the 2nd Quarter, 2020
Airman of the 4th Quarter, 2020
Certified Alcohol & Drug Counselor, 2020
Airman of the Year, 2020
Mental Health Technician of the Year, 2020
Airman of the 1st Quarter, 2021
Award of Professionalism, 2021
Commandant Award Recipient, 2022
Non-Commissioned Officer of the 2nd Quarter, 2022
Non-Commissioned Officer of the 2nd Quarter, 2024
Certification
- Certified Alcohol & Drug Counselor, Feb 2020-Present
Languages
Spanish
Native or Bilingual
Timeline
Executive
Air Force
01.2024 - Current
Certified Reciprocal Alcohol and Drug Counselor
Air Force
06.2019 - 12.2023
Mental Health Technician
Air Force
02.2016 - 06.2019
Associate of Applied Science - Mental Health Services, United States
Community College of The Air Force
High School Diploma -
William Cullen Bryant High School, United States
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