Emily Deleon
HOUSTON
Summary
At Tidwell Dental Center, excelled as a Dental Assistant by enhancing scheduling efficiency and reducing cancellations through innovative reminder systems, demonstrating exceptional customer service and problem-solving skills. Skilled in Microsoft Excel and adept at managing high-stress situations, significantly contributed to improved patient satisfaction and operational effectiveness. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Dental Assistant
Tidwell Dental Center
2021.05 - 2024.01
- Documented patient dental health information, medical history, and vital signs for future reference.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
High School Diploma -
Houston Math, Science, And Technology High School
Houston, TXSkills
- Customer Service
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
Languages
Spanish
Full Professional
Timeline
Dental Assistant
Tidwell Dental Center
2021.05 - 2024.01
High School Diploma -
Houston Math, Science, And Technology High School
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