EMILY DEL SIGNORE
Chicago,IL
Summary
Professional with proven track record in leading complex implementation projects. Strong focus on team collaboration and achieving results, ensuring successful project delivery. Skilled in stakeholder management, process optimization, and change management. Known for adaptability and reliability in dynamic environments.
Overview
4
4
years of professional experience
Work History
HRIS Implementation Manager
Lattice
09.2024 - Current
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts
- Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process
- Utilized various software tools such as Excel or Access databases to manage complex filing systems effectively
- Reduced operational costs through comprehensive process improvement initiatives and resource management
Senior Product Adoption Consultant
Lattice
12.2023 - Current
- Achieved an increase in customer satisfaction score of 4.8 by optimizing deliverables and streamlining design projects
- Informed and documented updated best practices for team efficiency
- Created strategic project plans to uptick client product adoption by 80%
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients
- Identified pain points in current internal processes to deliver more operational efficiency and standardization across the team
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Senior Scaled Success Manager
Lattice
11.2022 - 11.2023
- Increased customer retention by 70% by developing and implementing effective team processes and programs
- Created opportunities for teamwork and collaboration across the Scaled org, saving the team up to 200 hours in operational hygiene
- Led company-wide trainings with a consultative, solutions focused approach
- Displayed clear knowledge of the product vision to build excitement and customer commitment
- Created a culture of accountability within the team, promoting a sense of ownership and dedication to customer outcomes
Scaled Success Manager
Lattice
11.2021 - 12.2022
- Consulted customers on their short and long-term HR goals to support their top business objectives
- Seen as a trusted advisor through education and knowledge of best practices both internally and externally
- Lead company-wide training to generate excitement around Lattice
- Provided consultative guidance to drive product adoption
- Maintained a large book of business as the first point of contact for existing businesses
- Mitigated potential account attrition risks by addressing concerns proactively and collaborating with stakeholders to develop action plans.
Scaled Success Associate
Lattice
06.2021 - 11.2021
- Created and conducted product training to educate customers and drive adoption
- Partnered with customers at key moments in their lifecycle to increase customer adoption by 60%
- Proactively identified and flag churn risks to directly impact client retention
- Collaborated cross-functionality with Product and Marketing teams to surface relevant client feedback
- Achieved a consistent customer satisfaction score of 4.8
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Bachelor of Science - Neuroscience, Psychology
University of Colorado At Boulder
Boulder, CO05-2019
Skills
- Software implementation
- Data migration
- Task prioritization
- Project planning
- Cross-functional team leadership
- Teamwork and collaboration
- Problem-solving
- Effective communication
- Adaptability and flexibility
- Business process improvement
Timeline
HRIS Implementation Manager
Lattice
09.2024 - Current
Senior Product Adoption Consultant
Lattice
12.2023 - Current
Senior Scaled Success Manager
Lattice
11.2022 - 11.2023
Scaled Success Manager
Lattice
11.2021 - 12.2022
Scaled Success Associate
Lattice
06.2021 - 11.2021
Bachelor of Science - Neuroscience, Psychology
University of Colorado At Boulder
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