Emily Denney
Gahanna,Ohio
Summary
Experienced professional with extensive knowledge of collection strategies, debt collection laws, repossession procedures, and skip tracing techniques. Demonstrates exceptional documentation accuracy and a strong commitment to compliance. Adept at managing complex cases and achieving successful debt recovery outcomes.
Overview
22
22
years of professional experience
Work history
Collector
Telhio Credit Union
Columbus, Ohio
2013.12 - Current
- Monitored overdue accounts closely leading to quicker resolutions in outstanding payments.
- Managed high-volume calls daily; maintained patience and professionalism at all times.
- Negotiated payment plans for improved revenue collection.
- Persistently contacted customers with extremely past due accounts to recover lost revenue.
- Worked in call-center environment handling high-volume outbound calls to meet and exceed daily quotas.
- Followed company protocols to keep sensitive and financial information secure.
- Improved customer relations with empathetic and understanding approach to collections.
- Maintained compliance with fair debt practices and regulatory guidelines.
Debt collector
GC Services
Columbus, Ohio
2003.12 - 2012.06
- Negotiated payment arrangements for overdue debts.
- Made outbound calls for collecting unpaid debts from customers.
- Managed a high-volume workload within a deadline-driven environment.
- Maintained confidentiality in handling sensitive financial information.
- Performed collection of overdue debts, reconciling high-volume account queries.
- Achieved performance goals on consistent basis through strong knowledge of industry best practices.
- Worked in call-center environment handling high-volume outbound calls to meet and exceed daily quotas.
Education
Associates - Criminal Justice
Columbus State Community College
Columbus /1997 - /1999
Skills
- Knowledge of collection strategies
- Debt collection laws knowledge
- Repossession procedures
- Skip tracing techniques
- Documentation accuracy
Timeline
Collector
Telhio Credit Union
2013.12 - Current
Debt collector
GC Services
2003.12 - 2012.06
Associates - Criminal Justice
Columbus State Community College
/1997 - /1999