Emily Diaz
Albuquerque,NM
Summary
Customer-oriented General Manager with 3 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
3
3
years of professional experience
Work History
General Manager
Starry Moon
09.2021 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed employee reviews, training, and schedules.
- Analyzed market trends and competitor activities to create competitive advantages.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Barista
Sip And Scoop California
05.2021 - 08.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - Business General Management
University of New Mexico
Albuquerque, NM05.2024
Skills
- Leadership and team building
- Operations Management
- Team Player
- Staff Management
- Employee Scheduling
- MS Office 365
- MS Excel
- Customer Service
- Creative Thinking
- Effective Communication
Timeline
General Manager
Starry Moon
09.2021 - Current
Barista
Sip And Scoop California
05.2021 - 08.2021
Bachelor of Arts - Business General Management
University of New Mexico
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