Summary
Overview
Work History
Education
Skills
Objective
Timeline
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Emily Dickens

Orlando,FL

Summary

Dedicated Customer Service professional with knowledge of service satisfaction and proven multitasking abilities. Committed to creating a safe and comfortable work environment for my fellow associates. Proficient in problem solving and delegation under stressful work conditions. My educational background has given me the tools to defuse high tensity situations leaving the customers feeling satisfied when they leave.

Overview

4
4
years of professional experience

Work History

Customer Service Staff Member

Publix Super Markets Inc
09.2019 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Trained and educated current associates on new skills within the company.

Education

Bachelor of Science - Clinical Psychology

University of Central Florida
Orlando, FL
12.2024

Skills

  • Business Development Understanding
  • Ordering supplies
  • Microsoft Word
  • Customer Relations

Objective

My objective is to be a leader in a mental health setting while continuing my passion for client/customer satisfaction. 

Timeline

Customer Service Staff Member

Publix Super Markets Inc
09.2019 - Current

Bachelor of Science - Clinical Psychology

University of Central Florida

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Emily Dickens