Overview
Work History
Education
Skills
Timeline
Generic

Emily Diedrich

WI

Overview

5
5
years of professional experience

Work History

Sales Agent

Aflac
05.2024 - 08.2024
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.

Front Desk Security Officer

UW-Milwaukee
01.2024 - 05.2024
  • Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
  • Prevented potential thefts or vandalism by identifying suspicious activity and taking appropriate action as per company guidelines.
  • Ensured prompt response times for alarms or detected threats by closely monitoring surveillance feeds and coordinating with fellow security officers.
  • Completed detailed incident reports after any security-related events, ensuring accurate documentation for future reference or insurance claims purposes.

Front of House Staff Member

Noodles and Company
05.2023 - 09.2023
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
  • Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
  • Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
  • Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.

Care Provider

Prairie Athletic Center
04.2021 - 05.2023
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Developed age-appropriate activities and crafts to engage children.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.

Cashier Team Lead

Menards
05.2021 - 11.2021
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cashier

Day One Pizza
05.2019 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Bachelor of Arts - Art History

UW-Milwaukee
Milwaukee
05.2027

High School Diploma -

Sun Prairie West High School
Sun Prairie, WI
05.2023

Skills

  • Customer Service
  • Basic Computer Skills
  • High School Diploma
  • Drivers License
  • Sales Training
  • Childcare

Timeline

Sales Agent

Aflac
05.2024 - 08.2024

Front Desk Security Officer

UW-Milwaukee
01.2024 - 05.2024

Front of House Staff Member

Noodles and Company
05.2023 - 09.2023

Cashier Team Lead

Menards
05.2021 - 11.2021

Care Provider

Prairie Athletic Center
04.2021 - 05.2023

Cashier

Day One Pizza
05.2019 - 09.2019

Bachelor of Arts - Art History

UW-Milwaukee

High School Diploma -

Sun Prairie West High School

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Emily Diedrich