Emily DiLuzio
South Mills,USA
Summary
Seeking employment that offers opportunities for knowledge acquisition, skill enhancement, and surpassing expectations. Proficient in Microsoft Office with a pleasant personality. Thrives under pressure and collaborates effectively with colleagues. Demonstrates exceptional relationship-building abilities and maintains a high level of organization. Possesses excellent time management skills.
Overview
10
10
years of professional experience
Work History
Slot Attendant
Rivers Casino Portsmouth
Portsmouth, VA
03.2023 - 12.2024
- Troubleshot machine malfunctions and diagnosed root causes.
- Repaired problems and maintained machines in good working order.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Detected and reported inappropriate activities within the casino environment.
- Regularly kept assigned areas clean and organized.
House keeper
NGIS Dam Neck Annex
Virginia Beach, VA
12.2018 - 06.2019
- Remove dirty linens and towels and replace with clean ones, make beds, cleaning all bathrooms and kitchen, remove all trash, vacuum and sweep, clean all windows and make sure all guest needs are satisfied
Independent Contractor
05.2015 - 04.2017
- Handed out samples to customers to promote the product
Front desk/ Dental assistant
Dr. Michael Kay DDS
09.2015 - 04.2016
- Answered phones, scheduled appointments, checked patients in and out, received payments, cleaned rooms, sterilized instruments, filed charts and provided assistance in many dental procedures
Education
Pre-Radiology
CCAC – Boyce Campus
Monroeville, PA12.2012
High school diploma - General Studies
Penn Hills Senior High School
Penn Hills, Pennsylvania12.2008
Skills
- Computer proficient
- Outstanding interpersonal skills
- Proficient in Microsoft Office (XP, 2007, 2010)
- Proficient in Dental software
- Operating an autoclave and biosonic
- Quick learner
- Issue resolution
- Extremely organized
- Knowledge of medical biology and terminology
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Team player attitude
- Reliability and punctuality
- Troubleshooting systems
- Cash handling proficiency
- Conflict resolution techniques
- Serving customer needs
- Security awareness
- Decision-making capacity
- Gaming regulation compliance
- Casino policy compliance
- Performing diagnostics
- Issuing change
- Promotion and upselling
- Slot machine operation
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Active listening
- Adaptability and flexibility
- Decision-making
- Customer engagement
Timeline
Slot Attendant
Rivers Casino Portsmouth
03.2023 - 12.2024
House keeper
NGIS Dam Neck Annex
12.2018 - 06.2019
Front desk/ Dental assistant
Dr. Michael Kay DDS
09.2015 - 04.2016
Independent Contractor
05.2015 - 04.2017
High school diploma - General Studies
Penn Hills Senior High School
Pre-Radiology
CCAC – Boyce Campus