Summary

Overview

Work History

Education

Skills

Timeline

EMILY DISENSO

Ossining,NY

Summary

Motivated and reliable professional with experience in customer service, hospitality, and healthcare administrative support. Background includes front-desk and patient-facing experience through a medical receptionist/secretarial internship with Northwell Health Physician Partners Medicine, as well as paid roles in retail, dining, and senior living environments. Strong communication, multitasking, and organizational skills, with proven ability to work in fast-paced settings, maintain confidentiality, and provide high-quality service. Completed over 110 hours of community service, demonstrating professionalism, responsibility, and a commitment to helping others.

Overview

years of professional experience

Work History

Team Member

Mooyah

Briarcliff Manor

09.2021 - 12.2022

Worked collaboratively with team members, rotating through multiple roles during each shift to ensure smooth daily operations.
Prepared food items including vegetables, burgers, and fries using grill and fryer equipment while following safety procedures.
Maintained a clean and sanitary environment by disinfecting kitchen surfaces, dining areas, and restrooms according to company standards.
Took customer orders accurately and provided courteous, professional service in a fast-paced environment.
Operated point-of-sale systems and handled transactions with accuracy and attention to detail.
Washed dishes and maintained kitchen organization to support efficient food service operations.
Demonstrated reliability, time management, and adaptability by assisting wherever needed throughout shifts.

Acme

Cashier

Briarcliff Manor, NY

12.2022 - 04.2023

Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer and managed daily cash reconciliation.
Assisted customers with inquiries, providing prompt and courteous service.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.

Waitress

Kendal on Hudson

Sleepy Hollow

04.2023 - Current

Consistently followed health and safety guidelines while preparing and serving meals to residents.
Provided professional, courteous service to residents, families, and staff in a senior living healthcare environment.
Rotated daily across multiple service areas, demonstrating adaptability, time management, and attention to detail.
Assisted residents through a cafeteria-style dining process, offering clear communication and support with meal selections.
Managed beverage and cashier station, handling transactions accurately and maintaining accountability.
Delivered restaurant-style service in formal dining areas, including greeting residents, taking orders, and ensuring a positive experience.
Supported assisted living residents by serving meals with patience, discretion, and awareness of individual needs.
Coordinated meal deliveries to resident rooms, ensuring accuracy, timeliness, and professionalism.
Maintained clean, organized dining and service areas in compliance with health and safety regulations.
Communicated effectively with kitchen and care staff regarding dietary restrictions, allergies, and special requests.
Completed Relias training related to food safety, resident care standards, and workplace compliance.

Northwell Health Physician Partners Medicine

Secretary Intern

Ossining, NY

09.2023 - 12.2023

Greeted patients and visitors, providing courteous and professional front-desk support in a clinical setting
Answered and routed incoming phone calls, addressing patient inquiries and scheduling appointments accurately
Assisted with patient check-in and check-out while maintaining confidentiality and HIPAA compliance
Verified patient demographics, insurance information, and updated electronic records
Managed appointment scheduling, confirmations, and reminders to optimize clinic flow
Maintained organized patient files and ensured accurate documentation in electronic medical records (EMR) systems
Supported clinical and administrative staff with daily operations, including scanning, filing, and data entry
Handled sensitive information with discretion and professionalism in a fast-paced healthcare environment

Mount Kisco Honda

Receptionist/Cash Handler

Mount Kisco, NY

06.2025 - Current

Served as the primary front-desk contact, professionally handling high-volume inbound calls, inquiries, and customer interactions
Managed billing and payment processing for automotive service repairs, ensuring accurate receipts and financial documentation
Balanced and reconciled cash registers at the end of each shift with strong attention to detail
Scheduled service appointments efficiently while confirming upcoming visits to reduce no-shows
Conducted outbound follow-up and reminder calls regarding maintenance, declined services, and appointment confirmations
Maintained detailed and accurate records, logs, and spreadsheets using CRM/DMS systems
Provided clear and accurate information regarding services, pricing, and operating hours
Promoted prepaid maintenance plans and service recommendations in a professional, customer-focused manner
Collaborated closely with service advisors and management to support daily operational goals
Trained under an Automotive Service BDC Representative, developing strong phone etiquette, multitasking, and documentation skills