Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Dixon

Dobson,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Head Scheduler

Eagle Carports
06.2020 - 09.2021
  • Maintained accurate records and handled purchase orders.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.

Cashier/Office Assistant

Food Lion
11.2015 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Associate of Science - Medical Assisting

Surry Community College
Dobson, NC
05.2019

High School Diploma -

North Surry High School
Mount Airy, NC
06.2012

Skills

  • Data Entry
  • Critical Thinking
  • Team Management
  • File Maintenance
  • Payment Collection
  • Returns Processing
  • Drawer Balancing
  • Customer Service
  • Cash Register Operation
  • Customer Assistance
  • POS Systems
  • Cleaning and Sanitizing
  • Money Handling
  • Refunds and Exchanges
  • Reports and Documents
  • Staff Training

Timeline

Head Scheduler

Eagle Carports
06.2020 - 09.2021

Cashier/Office Assistant

Food Lion
11.2015 - 06.2020

Associate of Science - Medical Assisting

Surry Community College

High School Diploma -

North Surry High School

Similar Profiles

CREATE PROFILE
Emily Dixon