Emily Dollberg
Cocoa Beach,USA
Summary
Motivated interdisciplinary professional with proficiency in Mathematics, Education, and a strong basis in working effectively with others to achieve the best result.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Westgate Resorts
Cocoa Beach, FL
06.2026 - Current
- Streamlined guest check-in and check-out processes to enhance customer experience.
- Managed reservation systems to ensure accuracy and efficiency in bookings.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Coordinated with housekeeping and maintenance teams to fulfill guest requests seamlessly.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Sales Associate
Walgreens
Cocoa Beach, FL
01.2016 - 04.2025
- Execute monetary transactions ensuring 98% accuracy
- Engages with customers respectfully and courteously.
- straighten and organize products as necessary.
- Executed responsibilities of photo department, ensuring optimal equipment functionality and sales support. Applied technical expertise to enhance photo equipment operations and improve customer interactions.
- Executed responsibilities within cosmetic department, demonstrating extensive knowledge of products and beauty techniques.
- Executed front counter operations, including main register management and diverse tasks.
- Executed floor position responsibilities, including moderately heavy lifting tasks. Utilized computer skills to manage inventory and sales processes. Applied extensive product knowledge to assist customers effectively. Maintained awareness of store layout to enhance shopping experience.
Sales Associate
Treasure Trove
Merritt Island, FL
10.2015 - 01.2016
- Execute monetary transactions ensuring 98% accuracy
- Engage customers to drive sales and foster friendly relations.
- Facilitate general and deep cleaning of entire store.
- Engage audiences by promoting products through entertaining and interactive methods.
- Gift wrap purchases upon request.
- Oversee and operate store independently for full shifts.
- communicates with customers respectfully and courteously.
- straighten and stock inventory as needed.
Service Crew
McDonalds
Cape Canaveral, FL
05.2015 - 10.2015
- Complete monetary transactions for drive through and front counter with 98% accuracy.
- Interact with customers to determine their orders.
- Assists with general and deep cleaning of restaurant.
- Assemble Happy Meal boxes and utensils.
- Organize and assemble customer orders.
- Speaks to customers respectfully and courteously.
Education
Bachelor of Science - Education, Mathematics, Humanities
University of Central Florida
Orlando, FL05.2023
Associates of Arts - undefined
Eastern Florida State College
Cocoa, FL12.2017
Skills
- Microsoft Word, Excel, and PowerPoint proficiency
- Collaborative teamwork
- Customer support skills
- Cash handling expertise
- Time efficiency
- Problem resolution skills
- Organizational effectiveness
Awards and Honors
Excellence Award in Fashion Design IV awarded by Mrs. Lengel 2015, Innovation Excellence Distinction awarded by UCF 2023
Timeline
Front Desk Agent
Westgate Resorts
06.2026 - Current
Sales Associate
Walgreens
01.2016 - 04.2025
Sales Associate
Treasure Trove
10.2015 - 01.2016
Service Crew
McDonalds
05.2015 - 10.2015
Associates of Arts - undefined
Eastern Florida State College
Bachelor of Science - Education, Mathematics, Humanities
University of Central Florida