Emily Dominguez-Cruz
Gastonia
Summary
Dynamic and detail-oriented professional with extensive experience at Amazon, excelling in warehouse operations and customer service. Proven ability to enhance order accuracy and streamline processes through effective communication and teamwork. Skilled in equipment operation and troubleshooting, consistently meeting performance targets while fostering a safe and productive work environment.
Overview
8
8
years of professional experience
Work History
Slam Operator
Amazon
09.2024 - 06.2025
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with students and parents.
- Championed adoption of mobile learning tools, facilitating on-the-go training opportunities.
- Led transition to virtual learning platforms, ensuring uninterrupted training during remote work periods.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Learning Ambassador
Amazon
08.2023 - 06.2025
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
Picker Packer
Amazon
06.2023 - 06.2025
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Maintained timely updates on workload progress through effective communication with supervisors.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Safely and securely loaded items to prevent damage during transport.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Order Picker
Advanced Auto Parts Distribution
03.2023 - 06.2023
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
Server
La Fuente Mexican Restaurant
02.2017 - 07.2022
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Loader and Unloader
Target Distribution
07.2021 - 09.2021
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
Education
Ashbrook High School
Gastonia, NC05.2020
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Efficient multitasking
- Equipment operation
- Effective communication
- Valid Driver's license
- Flexible schedule
- Data entry
- Loading and unloading
- Customer service
- Warehouse operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Slam Operator
Amazon
09.2024 - 06.2025
Learning Ambassador
Amazon
08.2023 - 06.2025
Picker Packer
Amazon
06.2023 - 06.2025
Order Picker
Advanced Auto Parts Distribution
03.2023 - 06.2023
Loader and Unloader
Target Distribution
07.2021 - 09.2021
Server
La Fuente Mexican Restaurant
02.2017 - 07.2022
Ashbrook High School
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